Job Overview:

Join a dedicated administrative team as a Patient Services Coordinator and serve as the compassionate first point of contact for patients seeking mental health care. In this full-time remote role, you will handle inbound calls, address service inquiries, and manage appointment bookings using an Electronic Medical Record (EMR) system. You will also provide basic tech support for virtual therapy sessions while ensuring strict adherence to patient privacy standards. This position is ideal for an empathetic, organized individual with medical reception experience who thrives in a collaborative healthcare environment.

Schedule:

• Monday to Friday, 9:00 am to 5:00 pm (Eastern Time-Canada) with a 30-minute paid break (40 hours per week)

Responsibilities:

• Answer incoming patient calls in a professional, courteous, and empathetic manner.
• Respond to inquiries regarding clinic services, providers, assessment processes, therapy services, and appointment availability.
• Direct patients to appropriate team members or departments when required.
• Reschedule, cancel, and confirm appointments in accordance with clinic policies.
• Assist patients with appointment-related questions and logistical concerns.
• Accurately document patient communications and scheduling updates within the electronic medical record (EMR) system.
• Assist patients with basic troubleshooting when accessing virtual therapy, coaching, or assessment appointments.
• Work collaboratively with other administrative team members to ensure continuity of service.
• Maintain patient confidentiality and adhere to HIPAA regulations at all times.
• Participate in team meetings, training sessions, and process improvement initiatives.

Requirements:

• Must have Medical Receptionist experience.
• Customer service and healthcare/medical reception experience (or at least a very similar background).
• Experience performing administrative tasks.
• Strong organizational skills and attention to detail.
• Excellent verbal communication skills.
• Proficiency in using Electronic Medical Records (EMR) systems is preferred.
• Ability to work independently and efficiently in a remote environment.
• Empathy and compassion for individuals seeking mental health support.
• Ability to maintain professionalism and confidentiality in all interactions.
• Ability to work independently while collaborating effectively within a remote team environment.

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health insurance coverage for eligible locations

Note:

• Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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