Role Name: Medical Virtual Assistant

Client Overview

Our client is a growing primary care clinic in the United States that provides comprehensive primary care and wellness services. The practice offers both traditional in-office care and modern online services, including patient portals and telemedicine capabilities, serving a diverse patient base with a focus on accessible, high-quality healthcare delivery.

Job Description

You will serve as the first line of communication and administrative support for a busy primary care practice, handling critical patient-facing responsibilities that keep the clinic running smoothly.

This role gives you ownership over lab result reviews, patient communications, prior authorizations, and portal management, allowing you to make a real impact on patient care while working remotely.

You'll be trusted to flag urgent medical issues, coordinate with providers, and ensure patients receive timely responses across multiple communication channels.

Schedule: Mon-Fri 8:00 AM - 4:00 PM Eastern Time

Responsibilities

• Review incoming lab results, flag abnormal findings, and notify providers of critical values requiring immediate attention.
• Process prior authorizations for medications, procedures, and services by coordinating with insurance companies and providers.
• Call patients to provide appointment reminders, follow-up instructions, and wellness visit scheduling.
• Monitor and respond to patient messages received through the online portal and website text messaging system during clinical hours.
• Manage the electronic faxing system, ensuring all incoming and outgoing faxes are properly routed and documented.
• Perform patient check-in and check-out procedures through the virtual system as needed.
• Communicate clearly with patients via phone, ensuring they understand medical instructions and next steps.
• Maintain accurate documentation in the electronic health record (EHR) system for all patient interactions.
• Serve as backup support for various administrative tasks to ensure continuity of clinic operations.

Must-Have Requirements

• Proven experience working as a medical virtual assistant or in a medical office setting.
• Strong knowledge of medical terminology and ability to understand basic clinical concepts.
• Excellent English communication skills with clear verbal and written expression.
• Experience handling patient-facing communications professionally and empathetically.
• Familiarity with electronic health record (EHR) systems.
• Ability to work independently and prioritize tasks in a fast-paced healthcare environment.
• Reliable internet connection and professional home office setup.

Nice-to-Have Requirements

• Bonus if you have experience with Tebra EHR platform.
• It helps if you have prior authorization experience with insurance companies.
• Bonus if you are familiar with electronic faxing systems.
• It helps if you have worked in a primary care or wellness clinic environment.

Why Join This Team

• Work remotely with a stable, growing primary care practice.
• Join a clinic that values patient-centered care and modern healthcare delivery.
• Take on meaningful responsibilities that directly impact patient outcomes.
• Receive training on specific systems and processes to set you up for success.
• Be part of a collaborative team environment where you can step in to support various functions.
• Potential for additional hours based on clinic needs and your availability.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations (for full-time roles only)

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.