Job Overview

This role is ideal for a detail-oriented professional who thrives in a learning environment and is eager to grow alongside a small business. You will start by supporting essential administrative tasks such as data entry and inquiry management, with a clear pathway to take on more responsibility, including scheduling technicians, preparing quotes, processing invoices, and eventually handling client phone calls and report preparation. Our client is looking for someone with strong written and verbal communication skills, a proactive mindset, and the ability to work independently while maintaining accuracy and professionalism. This is a remote, part-time position with the potential to transition into full-time as the business scales.

Client Overview

Our client is seeking a Service Operations Administrator to support the operations of their growing furniture repair franchise in Australia. This is a foundational role with significant growth potential, offering the opportunity to evolve from basic administrative support into a trusted operational partner managing scheduling, quoting, invoicing, and client communications.

Schedule

Monday - Friday, flexible between 9:00 AM - 4:00 PM AEST (20 work hours per week)

Responsibilities

• Perform data entry and maintain accurate records in business systems
• Assist with booking management and coordination of technician schedules
• Manage client inquiries via email and other communication channels
• Prepare and proofread reports for retail partners, ensuring clarity and professionalism
• Support quoting and invoicing processes as training progresses
• Utilize ServiceM8, Outlook, and Xero (over time) to manage daily workflows
• Maintain confidentiality and adhere to franchise compliance standards

Requirements

• 2 to 5 years of administrative or office support experience
• Strong written and verbal communication skills with excellent grammar and proofreading ability
• Proficiency in common office software and ability to learn new systems quickly
• Ability to work independently with minimal supervision in a growing business environment
• Nice to have: Previous experience with ServiceM8, Xero, or similar business management platforms
• Nice to have: Background in customer service or client-facing communication roles
• Nice to have: Experience working in a franchise, trade service, or home services industry

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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