Overview

Our client is looking for a Client Success Manager to own and elevate the client onboarding experience for a growing marketing agency based in the Netherlands. In this 100% remote role, you will act as the primary point of contact for US-based business owners, guiding them through post-sale setup via phone, Zoom, and email. You will work closely with the agency owner during your initial training before taking full ownership of client retention and relationship management. This position offers competitive compensation, mentorship, and performance-based commissions of $500–$1,000 extra per month.

Schedule

Mon-Fri 3:00 PM - 11:00 PM SAST

Responsibilities

• Onboarding & Communication: Conduct onboarding calls over phone and Zoom; act as the primary point of contact post-sale to ensure clients feel confident and supported.
• Support: Handle client questions and concerns via email with clarity, professionalism, and a confident tone.
• KPIs & Performance: Meet key performance indicators related to successful onboarding completion and high client satisfaction.
• Collaboration: Partner with the agency owner during training to quickly master internal processes, systems, and technology platforms.

Requirements

Must-Have

• Communication: English first language critical. Excellent verbal and written English skills with a confident, clear phone presence for speaking with business owners.
• Fluent in Afrikaans
• Experience: Background in client-facing customer service or support roles.
• Technical Aptitude: Comfortable working with technology and adapting quickly to new systems.
• Setup: Reliable internet connection and a dedicated home office setup.

Nice-to-Have

• Experience in marketing or agency environments.
• Experience working with US-based clients.
• Ability to work independently with minimal supervision.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health insurance for eligible locations

Note

Please click the "APPLY" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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