Overview

Join a growing leader in the medical records retrieval industry and play a vital role in coordinating vital document procurement for insurance companies, law firms, and healthcare organizations. As a Medical Record Retrieval Specialist, you will leverage your detail-oriented approach to manage high-volume record requests, follow up persistently with healthcare facilities, and ensure seamless, HIPAA-compliant data management. If you thrive in a fast-paced, independent environment and possess strong medical administration experience, this is the perfect remote opportunity for you.

Schedule:

• Monday - Friday, 7:30 AM to 4:30 PM Corona Del Mar, CA Time Zone

Responsibilities

• Make outbound calls to facilities to obtain status updates on medical record requests.
• Send request forms via fax, email, mail, and provider portals.
• Communicate professionally with hospitals, clinics, and provider offices.
• Review incoming records for accuracy against patient details, dates, and request types.
• Identify and organize diverse documentation, including physician, hospital, billing, and radiology records.
• Upload, download, and file records using various software and portals.
• Verify authorization forms for required signatures, dates, and patient identifiers.
• Escalate urgent requests and follow up persistently to ensure timely retrieval.
• Document detailed notes and status updates in internal systems.
• Respond to emails and inquiries promptly and professionally.
• Prioritize high-volume tasks to consistently meet turnaround deadlines.
• Maintain strict HIPAA compliance and safeguard patient data.
• Perform additional administrative tasks as assigned.

Requirements

• 2–5 years of experience in medical records retrieval or healthcare administration.
• Strong knowledge of medical terminology and standard record types.
• Working knowledge of HIPAA regulations and patient confidentiality.
• Excellent verbal and written communication skills.
• Confident phone presence when speaking with healthcare staff.
• Proven ability to multitask and manage a high-volume workload.
• High attention to detail when reviewing and processing documents.
• Proficiency in Google Workspace and Microsoft Office.
• Ability to quickly adapt to new software, portals, and EMR/EHR systems.
• Strong organizational, time-management, and independent problem-solving skills.
• Reliable internet connection and dedicated remote workspace.

Preferred Qualifications

• Degree in Healthcare Administration, HIM, or a related field.
• Background working with law firms, insurers, or record retrieval vendors.
• Familiarity with EMR platforms like Epic, Cerner, NextGen, or Athenahealth.
• Prior experience working in a fully remote environment.
• Deep understanding of release-of-information (ROI) processes.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.