Position Summary

Join a dynamic, high-performing mortgage team as a Mortgage Lead Qualification Specialist. In this role, you will be contacting warm, high-intent prospects who have directly requested information about home loans. Leveraging your exceptional phone presence, clear communication, and objection-handling skills, you will follow a structured qualification process to evaluate borrower needs. Your primary objective is to seamlessly transfer fully qualified leads directly to licensed Loan Officers, playing a vital role in expanding our pipeline and providing exceptional client care.

Schedule

• 9:00 AM to 6:00 PM Central Time

Key Responsibilities

• High-Volume Outreach: Execute outbound calls to warm, high-intent leads who have submitted inquiries for home loan options.
• Lead Qualification: Follow company scripts and structured guidelines to evaluate borrower eligibility, financial goals, and timeline.
• Warm Transfers: Connect qualified, interested prospects live to licensed Loan Officers for deep-dive loan consultations.
• Rapport & Objection Handling: Build fast rapport over the phone, address common borrower hesitations or questions, and guide prospects confidently through next steps.
• CRM & Pipeline Management: Promptly log all call attempts, conversation details, qualifying answers, and disposition status in the CRM system.
• Lead Monitoring: Manage assigned daily leads inside the dialer/CRM system to ensure quick response times and diligent follow-up.
• Compliance & Collaboration: Follow strict regulatory compliance and lead-handling procedures while collaborating with team leaders to continuously improve conversion rates.

Required Qualifications

• Communication Skills: Exceptional verbal English communication skills with clear pronunciation and professional, confident phone etiquette.
• Sales / Outbound Experience: Proven track record in high-volume outbound calling, telesales, lead qualification, appointment setting, or call center sales.
• Script & Conversation Balance: Ability to stick to a structured qualification framework while keeping conversations natural, engaging, and personal.
• Objection Handling: Strong confidence in managing prospect hesitations, staying positive, and keeping buyers engaged.
• Technical Setup & Skills: Proficient with CRM software, auto-dialers, web-based tools, and cloud platforms. Must have a reliable computer setup, noise-canceling headset, and stable high-speed internet connection in a dedicated remote environment.
• Work Ethic: Highly self-motivated, dependable, detail-oriented, and comfortable executing repetitive, goal-driven telephone outreach.

Preferred Qualifications

• Prior experience in the U.S. mortgage, real estate, banking, or financial services sector.
• Familiarity with basic U.S. home loan terminology, borrower qualification concepts, or refinancing/purchase workflows.
• Proven track record supporting high-volume remote sales or loan originations teams.

Independent Contractor Perks

• Permanent Work from Home
• Immediate Hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer

BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately to our official social media platforms: Facebook, LinkedIn, TikTok, TikTok LATAM, Instagram LATAM