Overview

We are looking to bring on a dedicated bilingual (Spanish and English) dispatcher/virtual assistant to manage front-end customer communication, qualify incoming leads, schedule appointments, dispatch jobs to field technicians, and maintain ongoing client follow-up—freeing business leadership to focus on operations and growth.

Schedule: Sunday to Friday, 9am to 6pm Eastern Time

Responsibilities

• Qualify inbound leads generated through Meta advertising campaigns via WhatsApp and phone
• Schedule service appointments and coordinate job assignments with field technicians
• Answer all incoming calls throughout the day and provide professional customer support
• Follow up with clients to confirm appointments, gather feedback, and maintain satisfaction
• Track job statuses and ensure accurate records are maintained in the company's CRM
• Dispatch jobs to technicians and communicate scheduling updates in real time

Requirements

• Fluent in both Spanish and English (spoken and written)
• Prior experience in dispatching, scheduling, or virtual assistant roles within a service-based industry
• Strong organizational skills with the ability to manage multiple tasks simultaneously
• Excellent verbal and written communication skills
• High level of attention to detail and follow-through
• Ability to work independently with minimal supervision

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. We will set your hourly pay rate based on your performance in the application process. Submissions that meet all requirements will receive priority review.