Job Overview:

We are looking for an Appointment Coordinator who will play a vital role in ensuring the smooth daily operations of our virtual clinic. This position is responsible for managing clinician schedules, optimizing appointment availability, overseeing patient communications, and facilitating seamless patient intake. Beyond scheduling and front-desk duties, this role collaborates closely with the billing team and external medical providers to ensure exceptional patient care and administrative accuracy. 

Schedule: Remote, Full Time | Monday to Friday, 9:00 am to 5:00 pm (Eastern Time-Canada) with a 30-minute paid break.

Responsibilities:

• Managing the clinic’s schedule, the clinician’s schedules, and monitoring any waitlists;
• Creating booking blocks for assessment services at the clinic.
• Identifying and deleting “stale” or outdated and unused booking blocks and “TBC”s in clinician schedules.
• Adjusting and managing video therapy rooms;
• Having a critical eye on the clinician schedules to ensure the booking blocks are reflective of clinician availability.
• Monitoring and managing inboxes and faxes; answering phone calls, live chats, and all incoming communications from patients, referral sources, and clinicians;
• Monitoring any patient waitlists. Ensuring sessions, consults and assessments booked on the schedule are occurring.
• Manage the virtual front desk by handling incoming communications, patient intake, external medical coordination (reports/referrals).
• Support the billing team with invoice processing (OHIP, contractors, MDs, no-shows), perform financial reconciliations, report to management, and execute other agreed-upon operational duties. 

Requirements:

• Proven experience in appointment coordination, preferably within a medical clinic or healthcare setting.
• Strong organizational skills with the ability to manage multiple appointments and schedules efficiently.
• Strong interpersonal skills with a focus on delivering excellent patient service, handling inquiries, and addressing patient concerns professionally.
• High attention to detail to ensure accuracy in scheduling, confirming appointments, and maintaining patient records.
• Strong experience with appointment scheduling software and electronic medical records (EMR) systems;
• Post Secondary education, or the equivalent in Business Administration, Health Care Management, or related field is preferred
• Completion of a Medical Secretary Course is a plus.
• Strong communication skills, both spoken and written.

Independent Contractor Perks:

• Health Insurance
• Immediate Hiring.
• Permanent Work from Home.

Note:

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review. 

Important Disclaimer:

• BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately to our official social media platforms; Facebook, LinkedIn, TikTok, TikTok LATAM, Instagram LATAM