Website Project Manager & Digital Marketing Coordinator

WordPress & Shopify | Client Facing | Full Time Remote (South Africa)

Love websites, social media and digital marketing, and want variety over repetition?

We are looking for a Website Project Manager and Digital Marketing Coordinator to join a Melbourne based digital agency as part of its new South African bench. You will split your time evenly across two functions: managing client facing website projects, and acting as a hands on utility across our broader marketing services.

This is a hybrid role for someone who lives and breathes digital, communicates with warmth and confidence, and can jump between clients and tasks without losing quality.

About Us

We are a leading Melbourne based digital marketing agency, established in 2010. We are a collective of web designers, developers, SEO specialists, social media managers and graphic designers who are extremely passionate about digital, and our job is to turn ideas and concepts into websites and campaigns that make our clients money.

We offer a full suite of services: website design and development, social media creation and management, SEO, Google Ads, graphic design, branding, automations, email marketing, photography and videography. Our client base is diverse, spanning major sports organisations, schools, furniture brands, law firms, hospitality and events businesses. Many of our client relationships run five years or more, with several trusting us as their preferred agency for all digital support.

Our structure is simple: an Australian strategy and client management team, a Philippines based execution team, and now a growing South African bench. We move fast, we care about the work, and we back our people to run things properly.

The Role at a Glance

Hours: Minimum 6 hours daily overlap with Australian Eastern Standard Time (AEST). The rest is flexible within reason.

Note for candidates: South Africa sits 8 hours behind AEST (standard time). A 6 hour overlap means your working hours will generally fall in the afternoon to evening South African time, roughly 2pm to 10pm SAST, to align with a standard AEST business day.

Engagement: Full time, via recruitment partner placement.

Reports to: Megan (Digital Lead), with day to day project coordination alongside the Australian strategy and client management team.

What You'll Do

Website Project Management (approx. 50% of role)

• Act as the primary client facing contact for all new website builds (WordPress and Shopify), managing 1 to 4 new sites per month
• Coordinate with our in house design and development team to keep projects on time and on scope. You won't be designing or building the sites yourself. Your job is to run the project and keep everyone moving
• Manage change requests and update tickets from existing clients, briefing the dev team clearly and following through to completion
• Keep clients informed at every stage, translating technical detail into plain, confident updates
• Flag risks, scope creep or delays early, before they become client complaints

Digital Agency Utility (approx. 50% of role)

Support and execute across a mix of the following depending on current workload and client needs:

• Graphic design
• Social media management
• Google Ads
• SEO
• Automations
• Video editing
• Digital strategy

You'll jump between tasks and clients with minimal ramp up time, working closely with the Australian strategy team to execute on briefs accurately and on brand.

What We're Looking For

Experience

• Minimum 3 years' experience in a digital agency, web or marketing coordination role
• Hands on experience with both WordPress and Shopify, comfortable navigating, updating and briefing changes on both platforms
• Exposure to at least two or three of the utility skill areas listed above, ideally with a genuine strength in one or two

Attributes (these matter more than a perfect resume)

• Charisma. Comfortable and warm in client facing conversations. Someone clients enjoy hearing from
• Fast learner. Able to pick up new tools, platforms and client accounts quickly without heavy hand holding
• Strong communicator. Clear, confident written and verbal English, able to simplify technical detail for non technical clients
• Genuine interest in websites, social media and digital marketing. Not just a job, an area you actually enjoy keeping up with

Goals for the Role (First 90 Days)

Weeks 1 to 2: Onboarded across our systems (project management tool, WordPress and Shopify environments, client comms channels). Shadowing live client calls and existing project handovers.

Weeks 3 to 6: Running website projects independently with light oversight. Handling client updates and change requests without needing every message reviewed first.

Weeks 6 to 12: Fully independent on the PM side. Actively contributing to at least one utility area (e.g. social media management or Google Ads) with output the team trusts.

By day 90: Client feedback on communication and project delivery is consistently positive. No missed handoffs between this role and the dev/design team. Utility workload is contributing measurable value, not just filling spare time.

Why This Role

• Genuine variety. Half your week running client projects, half executing across whatever digital work needs doing
• Direct client ownership. You are the face of the project, not a back office coordinator
• A clear 90 day runway with defined expectations, so you know exactly what success looks like
• A close working relationship with the Australian strategy team and a dedicated Digital Lead
• Flexible hours outside the AEST overlap
• The chance to be an early hire on a new regional bench, with room to shape how it grows