Role Name

Sales & Lead Management VA

Client Overview

Our client is a thriving medical spa in Brighton offering premium aesthetic services including botox, fillers, lasers, medical weight loss, peptides, and advanced facial treatments. They serve a growing clientele seeking high-quality cosmetic and wellness services and are expanding their team to scale client acquisition and retention.

Job Description

You will take ownership of lead management and client reactivation for a busy medical spa, turning inquiries into booked appointments while ensuring every prospect receives prompt, professional follow-up.

This role blends outbound sales with calendar and inbox management, giving you direct impact on revenue growth. You will handle inbound and outbound leads across multiple channels, collect deposits through the EMR system, and serve as the vital communication bridge between clients and the clinic team.

Schedule

• Monday - Friday
• 10:00 AM - 2:00 PM Eastern Time

Responsibilities

• Conduct outbound calls to reactivate existing clients for routine services like facials, botox, and microneedling.
• Manage inbound leads from website forms, phone calls, emails, and chat to secure appointments.
• Collect deposits during the booking process using the clinic's EMR system.
• Manage the clinic owner's calendar and inbox with strong organizational attention to detail.
• Serve as the communication liaison between clients and the in-clinic coordinator.
• Attend weekly front desk training meetings on Wednesdays from 1:00 PM - 2:00 PM Eastern.
• Respond to new leads within five minutes during working hours to maximize conversion.
• Maintain consistent follow-up with prospects across all lead channels to drive bookings.

Must-Have Requirements

• Proven experience in sales, lead management, or outbound calling with a track record of closing deals.
• Strong organizational skills with the ability to manage calendars, inboxes, and multiple lead streams.
• Excellent communication skills for phone, email, and chat interactions with prospective clients.
• Comfortable working with EMR or CRM systems to book appointments and collect payments.
• Self-motivated and results-driven with the ability to work independently.
• Available Monday through Friday, 10:00 AM - 2:00 PM Eastern Time.

Nice-to-Have Requirements

• Bonus if you have previous experience in the medical spa, aesthetics, or wellness industry.
• It helps if you have experience with client reactivation or retention campaigns.
• Bonus if you are comfortable attending virtual team meetings and collaborating with on-site staff.

Why Join This Team?

• Remote position with a consistent Monday through Friday schedule.
• Performance-based bonus structure tied directly to your sales success.
• Opportunity to grow into a full-time role based on performance.
• Collaborate closely with a supportive clinic team and attend regular training sessions.
• Work with a growing medical spa focused on delivering premium client experiences.
• Long-term, stable role with a client committed to ongoing support and development.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations (for full-time roles only)

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.