Overview

Our client is looking for a Medical Receptionist to serve as the vital first point of contact for a busy healthcare clinic in southern Missouri. In this high-volume role, you will handle incoming calls, schedule appointments directly in the clinic's electronic health record system, and provide updates to patients while maintaining strict HIPAA compliance. Working remotely alongside an established team, your organizational skills and compassionate communication will directly impact patient care every day.

Schedule

Mon-Fri 8:00 AM - 5:00 PM Central Time (with 1-hour unpaid lunch break)

Responsibilities

• Answer incoming patient phone calls using Voice over IP systems throughout business hours
• Schedule patient appointments directly in the electronic health record system
• Access the EHR to check patient notes and provide updates on medications, referrals, and medical records status
• Transfer calls to appropriate staff members when specialized assistance is needed
• Manage patient inquiries while maintaining HIPAA compliance at all times
• Provide clear, compassionate communication to patients with varying needs and concerns
• Coordinate with on-site reception team to ensure seamless patient experience
• Handle high call volumes efficiently while maintaining attention to detail

Requirements

Must-Have Requirements:

• Previous experience as a medical receptionist or in a similar healthcare front desk role
• Strong understanding of HIPAA regulations and patient privacy requirements
• Experience working with electronic health record (EHR) systems
• Excellent communication skills with the ability to serve patients professionally
• Proven ability to handle high-volume phone environments (500+ calls daily)
• Comfortable learning new phone systems and software platforms quickly
• Ability to work a fixed schedule aligned to Central Time business hours

Nice-to-Have Requirements:

• Bonus if you have HIPAA certification or formal training documentation
• It helps if you have experience with Voice over IP phone systems
• Bonus if you have worked in clinics serving diverse patient demographics

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note
Please click the "APPLY" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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