Job Overview

Our client is looking for a highly experienced Short-Term Rental Operations Manager with verified short-term rental or property management experience who can confidently manage responsibilities with minimal supervision. This role operates in a fast-paced, high-volume environment where speed, accuracy, and clear communication are critical. This role is not entry-level—candidates must have direct experience in the short-term rental industry and be comfortable handling multiple guest interactions and operational tasks simultaneously.

Client Overview

Our client is a fast-growing short-term rental company managing 30+ premium Airbnb properties across high-demand destinations in North America. Their rapid growth has been driven by operational excellence, exceptional guest experience, and strong attention to detail.

Schedule: Monday to Friday, from 8:00 AM to 1:00 PM (Vancouver, Canada – Pacific Time).

Responsibilities

• Manage and update property listings and bookings across Airbnb and other STR platforms
• Respond to guest inquiries within minutes, maintaining a professional, solution-oriented tone
• Handle high-volume guest messaging while maintaining accuracy and clarity
• Manage check-in and check-out coordination to ensure seamless guest experiences
• Coordinate with cleaners, maintenance personnel, and vendors to resolve issues quickly
• Monitor and update multi-platform calendars to prevent overbookings
• Follow detailed operational procedures precisely and execute tasks without repeated clarification
• Identify operational inefficiencies and proactively recommend improvements
• Escalate urgent issues appropriately while maintaining ownership of resolution
• Maintain accurate documentation of guest communication and property updates

Requirements

• Minimum 2+ years of verified experience in short-term rental property management (Airbnb required)
• Demonstrated experience handling high message volume while maintaining service quality
• Strong ability to follow written instructions precisely without repeated clarification
• Proven multitasking ability in a fast-paced environment
• Excellent written and spoken English
• Experience coordinating cleaners and maintenance teams remotely
• Ability to think critically and resolve guest issues independently
• Strong attention to detail with zero tolerance for booking or calendar errors
• Experience managing 20+ units simultaneously (Preferred)
• Familiarity with property management systems (PMS) and automation tools (Preferred)
• Experience working with North American guests (Preferred)
• Background in hospitality or customer service (Preferred)

Performance Expectations

• Fast response times during working hours
• Clear, professional communication at all times
• Minimal operational errors
• Ability to manage multiple tasks simultaneously without missing details
• Strong comprehension of written instructions and SOPs

Independent Contractor Perks

• Health Insurance Coverage for eligible locations
• Permanent work from home
• Immediate hiring

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.