Job Overview:

You will be the communication backbone of a thriving medical spa, managing patient interactions from first inquiry to post-appointment follow-up. This role puts you at the center of patient experience, where your attention to detail and proactive communication directly impact client satisfaction and practice growth. You'll work remotely while staying fully integrated into the team's daily operations, using the same systems and workflows as if you were in-house.

Schedule: Remote, Part-time | Monday, Wednesday, Thursday & Friday from 9am EST to 2pm EST.

Responsibilities:

• Answer and manage incoming phone calls from prospective and existing patients.
• Follow up on leads through outbound calls and text messages to convert inquiries into booked appointments.
• Ensure all patient paperwork is complete and accurate before scheduled. appointments.
• Manage scheduling and calendar coordination within the practice's CRM systems
• Maintain pipeline management using Aesthetic Record and LeadAR platforms.
• Handle patient communication across multiple channels including phone, text, and email.
• Support new client onboarding and intake processes.
• Provide administrative support to the practice owner and clinical team as needed.
• Assist with social media tasks and content management when needed.

Requirements:

• Previous experience as a medical receptionist or medical assistant in a healthcare setting Familiarity with HIPAA compliance and patient privacy regulations
• Experience managing patient communications and scheduling
• Comfortable using CRM systems and patient management software
• Strong written and verbal communication skills in English
• Proven ability to follow up on leads and manage outbound communication
• Reliable internet connection and home office setup for remote work
• Bonus: If you have experience with Aesthetic Record or LeadAR systems
• Its a plus: If you've worked in a medical spa, cosmetic clinic, or aesthetic practice
• Nice to have: Social media management or content creation experience.

Independent Contractor Perks: 

• Immediate hiring
• Permanent work from home

Note:

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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