Job Overview

Our client is looking for a hybrid customer service representative and receptionist to handle inbound calls and administrative support. The position requires managing front-line customer interactions, call routing, and back-office operational tasks. The successful candidate will work closely with the technical support team to ensure a seamless customer experience and efficient operations.

Client Overview

The client is a telecommunications company that provides phone services and technical support to customers. The organization has streamlined operations and is seeking remote support to enhance their customer service capabilities while allowing their technical team to focus on specialized tasks.

Schedule: Monday - Friday, 9:00 AM - 6:00 PM Eastern Standard Time, with 1 hour unpaid break (40 work hours per week)

Responsibilities

• Answer inbound customer service calls and provide professional front-line support to callers.
• Route calls appropriately to the technical support team and relevant departments.
• Perform basic CRM updates and maintain accurate customer records in the system.
• Handle billing updates and data entry tasks as needed.
• Provide general administrative support to various departments as required.

Requirements

• Prior experience in customer service or receptionist roles with US-based clients.
• Proficiency with CRM systems and basic billing software.
• Basic accounting or bookkeeping knowledge, with comfort handling numbers and billing-related data accurately.
• Demonstrated ability to quickly learn and navigate multiple computer programs and systems.
• Ability to work independently after training, with minimal supervision and without requiring frequent reminders or repeated guidance.

Nice-To-Have

• Background in telecommunications or technology industry.
• Experience with call routing systems and multi-line phone management.
• Comfort using a training manual as a primary reference and taking detailed notes to retain instructions.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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