Overview:

Our client is a fast-growing property management group based in Auckland, New Zealand, operating a portfolio of short-term rental homes and residential properties. Leveraging modern prop-tech tools—including AI-driven revenue management and automated messaging platforms—they deliver high-efficiency property management to homeowners and seamless stays to guests. To support their expanding portfolio across both property management and short-term stay arms, our client is looking for a detail-oriented, tech-savvy Property Management Operations Assistant (Short-Term Rentals).

This multi-faceted part-time position provides operational quality control, platform management, and business development support. Working within PropertyStack, the assistant will perform daily checks on guest turnovers, load new listings with precision, audit AI-generated revenue and outreach content, and conduct templated landlord outreach on Trade Me to generate new management leads.

Schedule: Flexible Hours NZST/NZDT (20 work hours per week to start, with potential to scale as portfolio expands)

Responsibilities:

• Daily Turnover & Task Monitoring: Monitor PropertyStack daily to audit and verify guest check-ins, check-outs, housekeeping completions, and maintenance assignments across the portfolio.
• Property Onboarding & Listing Setup: Load new properties into the PMS—entering precise amenity configurations, organizing high-res photo sequences, and executing pre-launch accuracy checks
• AI Output Quality Assurance: Audit AI-generated revenue estimates, listing copy, and landlord outreach materials to ensure absolute data accuracy and correct local geographical references prior to distribution
• Landlord Lead Outreach: Conduct structured B2B outreach to private property owners via platforms like Trade Me, deploying approved messaging templates to generate new management leads
• Escalated Guest Support: Handle complex guest inquiries, special requests, or issue resolutions that sit outside the automated AI messaging scope
• General Administrative Support: Assist leadership with multi-business administrative tasks, periodic reporting, and operational documentation across both business entities

Requirements:

• STR & PMS Experience: Practical experience using short-term rental platforms (Airbnb, Booking.com, Vrbo) or property management software (PropertyStack, Hospitable, Guesty, or similar)
• Meticulous Quality Assurance: Exceptional attention to detail, specifically when auditing automated/AI outputs, verifying data integrity, and reviewing local NZ geography details
• Communication & Lead Outreach: Excellent written English skills to craft professional guest correspondence and engage property owners via Trade Me outreach
• Tech Literacy: Proficiency with Outlook, Google Workspace, Trade Me, and modern prop-tech automation tools
• Remote Autonomy: Proven capability to work independently in a remote environment, maintaining high reliability and task-board completion

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer:

BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately to our official social media platforms: Facebook, LinkedIn, TikTok, TikTok LATAM, and Instagram LATAM.