Job Overview

A fast-scaling e-commerce brand is seeking a proactive Customer Support Specialist to handle high-volume inbound social media messaging and manage member onboarding. In this remote role, you will deliver quick, accurate responses using established FAQ guidelines and monitor live conversations within ManyChat automation flows. You will play a key role in driving conversions and guiding new members seamlessly through their sign-up journey during peak UK hours. This part-time position offers a flexible split-shift schedule ideal for an experienced chat support professional with strong communication skills.

Schedule: Mon-Fri, flexible (split shift: 2 hours on, break, 2 hours on) between 3:00 PM - 12:00 AM UK time (20 hrs per week)

Responsibilities

- Respond promptly to high volumes of inbound direct messages across social media platforms.

- Guide new members step-by-step through the onboarding and sign-up process via DM.

- Use established FAQ documentation to provide accurate and consistent responses to customer queries.

- Manage and monitor live conversations within ManyChat automation flows.

- Flag complex or unresolved inquiries to the management team for further guidance.

- Maintain a professional and friendly tone that aligns with the brand’s voice.

Must-have Requirements

- Proven experience in customer support, live chat, or social media messaging roles.

- Practical experience using ManyChat or similar messaging automation platforms is a plus

- Excellent written communication skills in English with a focus on detail and tone.

- Ability to follow structured SOPs and documented response guidelines strictly.

- Comfortable working a split-shift schedule to provide coverage during peak times.

- Bonus if you have experience in e-commerce or digital membership onboarding.

- It helps if you have a proactive mindset and the confidence to ask questions when uncertain.

Independent Contractor Perks

Permanent work from home

Immediate hiring

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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