Job Overview

Our client is looking for a vital bridge between international students and their educational goals, providing expert guidance that transforms confusion into clarity and dreams into reality. This role combines the deep satisfaction of helping students navigate complex admissions requirements with the excitement of building meaningful relationships through both supportive conversations and proactive outreach. You’ll join a team that values patience, expertise, and genuine care for student success, making a real difference in students’ lives while developing your skills in a fast-paced, rewarding environment.

Client Overview

A mission-driven higher education company dedicated to helping international students achieve their academic dreams in the United States. They specialize in guiding prospective students through complex university application processes and compliance requirements. The company is experiencing rapid growth and expanding its support team to serve more students worldwide.

Schedule: Monday - Friday, 9:00 AM - 6:00 PM US Pacific Time, with 1 hour unpaid break (40 work hours per week)

Responsibilities

• Handle inbound calls from international students seeking guidance on university applications and admissions processes
• Make strategic outbound calls to follow up on online form submissions from university webpages
• Conduct effective cold calling and engage with hot leads to convert prospects into enrolled students
• Provide patient, detailed explanations of application compliance policies and requirements
• Answer complex questions about admissions procedures, documentation requirements, and timelines
• Maintain professional, culturally sensitive communication with students from diverse backgrounds
• Follow up consistently on student inquiries and track application progress
• Collaborate with team members to meet conversion targets and maintain high customer satisfaction
• Document interactions and maintain accurate records in CRM systems

Requirements

• Availability: Must be able to work a fixed 8-hour shift between 9:00 AM and 6:00 PM Pacific Time (PT).
• Education: A Bachelor’s degree is preferred, though strong candidates who have not yet completed their degree may also be considered.
• Relevant Experience: 3-4+ years of customer support experience, preferably in education recruitment, admissions, sales, or student advisory roles.
• Communication Skills: Must have excellent English communication skills (both spoken and written).
• Technical Setup: Reliable high-speed internet connection and a quiet work environment with minimal background noise.
• Work Ethic: Self-motivated, proactive, and able to learn quickly in a fast-paced environment.
• Commitment: Candidates should be willing to work on a US schedule and stay in the industry for at least 2 years.

Assessment Note

Mock Sales/Interview Scenario (Candidate Assessment): As part of the client interview process, candidates will engage in a brief mock sales conversation designed to evaluate their communication style, consultative approach, and ability to provide clear, value-driven guidance.

Independent Contractor Perks

• Health Insurance Coverage for eligible locations
• Permanent work from home
• Immediate hiring

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.