Position Summary

The  Lead Insurance Coordinator – Verification & Revenue Cycle  oversees a remote team managing insurance verification, claims follow-up, and appointment confirmations. The role ensures accuracy, compliance, productivity, and timely completion of insurance workflows while coordinating with patients, clinical teams, billing, front office staff, and leadership.

Schedule

• Monday to Friday, 8:00 AM to 5:00 PM Tiffin, OH Time

Key Responsibilities

Team Leadership & Development

• Supervise, coach, mentor, and support remote Insurance Coordinators and Verification Specialists.
• Set and monitor expectations for productivity, quality, accuracy, and turnaround times.

Insurance Verification & Benefits

• Oversee insurance verification, including eligibility, benefits, deductibles, copays, coinsurance, limitations, exclusions, and authorizations.
• Review verification quality and address errors, training needs, and workflow gaps.

Claims Follow-Up & Revenue Cycle Support

• Monitor claims, aging, denials, payer discrepancies, and follow-up activities.
• Support resolution of insurance and revenue-cycle issues and collaborate with billing and clinical teams.

Appointment Confirmations & Patient Communication

• Ensure timely and professional appointment confirmations and patient communication.

Workflow, SOPs & Process Improvement

• Develop and maintain SOPs for verification, claims follow-up, confirmations, and related workflows.
• Identify process inefficiencies and implement improvements to accuracy, productivity, and turnaround times.

Reporting & Performance Management

• Track KPIs including verification accuracy, claim aging, denials, confirmation rates, productivity, and turnaround times.
• Report team performance and improvement opportunities to leadership.

Communication & Collaboration

• Serve as the liaison between the remote insurance team and in-office leadership.
• Ensure confidentiality, compliance, and alignment with patient-care and operational standards.

Requirements

• Experience in insurance verification, claims follow-up, revenue cycle management, or healthcare administration.
• Leadership, supervisory, or team-lead experience preferred.
• Strong knowledge of insurance eligibility, benefits, authorizations, claims, denials, and patient financial responsibilities.
• Experience with insurance portals, payer systems, EHRs, and/or practice management systems.
• Strong leadership, communication, analytical, organizational, and problem-solving skills.
• Ability to manage and motivate a remote team while handling competing priorities.
• Strong attention to detail and commitment to accuracy.
• Ability to maintain confidentiality and comply with healthcare privacy and regulatory requirements.

Success in This Role

Success means maintaining accurate insurance verification, timely claims follow-up, strong appointment confirmation rates, high team productivity, effective patient communication, and continuous workflow improvement.

Independent Contractor Perks

• Permanent Work from Home
• Immediate Hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.