Job Overview:

Our client is seeking a part-time Property Management Assistant to manage tenant retention and communication. In this role, you will act as a proactive bridge between residents and management, specifically focusing on turning around "Notice to Vacate" (NTV) requests to maintain high occupancy rates, while handling general administrative and customer service inquiries.

Schedule: Monday to Friday, 4 hours a day, Flexible within Eastern business hours.

Responsibilities:

• Contact tenants who submit a Notice to Vacate (NTV) to understand their reasons for leaving and persuade them to stay.
• Review and catch up on the existing backlog of pending NTV inquiries.
• Handle incoming phone calls from both current residents and prospective tenants.
• Accurately enter detailed notes, updates, and records into the property management software.
• Identify recurring or major tenant issues and report findings directly to the management team.
• Work alongside building managers regarding facilities, repairs, and maintenance.
• Coordinate move-in/move-out documentation while managing data entry and CRM updates for residential units.

Requirements:

• Excellent conversational English skills with a non-robotic, natural phone presence.
• Previous experience in customer service, specifically within real estate or property management.
• Ability to work a consistent schedule within the Eastern Standard Time (EST) zone.
• Proficiency in learning and using property management software systems.
• Strong note-taking abilities and attention to detail for record-keeping.
• Professional and proactive approach to tenant retention and problem-solving.

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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