Position Summary
The Care Navigator – Telehealth supports patients during the critical transition from an inpatient hospital stay back to the home and community setting. The Care Navigator serves as the initial point of contact for patients and caregivers after discharge.

Working as part of a multidisciplinary telehealth team, the Care Navigator performs non-clinical care coordination and patient engagement activities, facilitates communication with the care team, and promptly escalates clinical concerns to the appropriate licensed healthcare professional. The position plays an important role in promoting continuity of care, improving patient experience, and supporting efforts to reduce avoidable emergency department visits and hospital readmissions.

Schedule

• Monday - Friday, 8:00 AM - 4:30 PM PST and 8:30 AM - 5:00 PM PST (40 hours per week) Would ask for an occasional Saturday, if possible. 

Responsibilities

• Conduct timely patient outreach through approved HIPAA compliant telephone, video, text messaging, and other telehealth technologies.

• Clearly document consent received by patient/caregiver for our services.

• Explain the TCM program, services, and expectations to patients and caregivers.

• Coordinate and schedule provider’s TCM encounters.

• Assist patients with accessing and navigating telehealth services.

• Provide basic technical assistance related to approved telehealth platforms.

• Maintain a professional and patient-centered virtual experience.

• Protect patient privacy and confidentiality during all virtual interactions.

• Identify patients who are unable to be reached and follow established outreach protocols.

• Document all patient contacts and attempted contacts accurately and timely in the electronic medical record.

• Follow organizational policies, procedures, workflows, and documentation standards.

• The Care Navigator is responsible for recognizing and escalating concerns rather than independently providing clinical assessment, diagnosis, or treatment.

Workflow Management

• Manage an assigned patient caseload effectively and prioritize patients according to established workflows.

• Complete assigned outreach and follow-up activities within required timeframes.

• Monitor outstanding tasks and ensure appropriate follow through.

• Communicate barriers to completing assigned responsibilities to the appropriate supervisor or team member.

• Maintain productivity and quality standards established for the TCM program.

Required Qualifications

• Experience in healthcare, patient services, care coordination, medical office, call center, or a related healthcare environment.

• Ability to communicate effectively with patients, caregivers, providers, and multidisciplinary team members.

• Strong organizational and time-management skills.

• Ability to manage multiple patients and priorities in a fast-paced environment.

• Basic knowledge of medical terminology and healthcare processes.

• Proficiency with electronic medical records and computer applications.

• Ability to work independently in a telehealth environment.

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

 

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