Job Overview:

As an Operations Assistant, you will be the backbone of a fast-paced luxury travel team, ensuring seamless itineraries, proactive detail management, and high-standard client touchpoints. Working mostly independently via Slack and weekly calls, this role is ideal for a proactive problem-solver who thrives on precision, ownership, and long-term impact. 

Schedule: Remote, Full-time | Flexible with overlap for Monday 11:00 AM - 12:30 PM EST team call; additional hours flexible during EST business hours.

Responsibilities:

• Enter travel confirmations into the Safari Portal itinerary system with accuracy, including dates, room categories, and confirmation numbers. 
• Track commissions and financial data in internal systems, maintaining confidentiality and precision.
• Attend and actively participate in the weekly 90-minute team strategy call every Monday at 11:00 AM Eastern Time
• Monitor Slack, email, and text channels to flag urgent client requests, flight cancellations, or time-sensitive issues.
• Proactively identify gaps in itineraries, missing confirmations, or details the team may have overlooked.
• Support the operations team with back-office administration that keeps client journeys on track.
• Communicate in writing at a level appropriate for ultra-high-net-worth clientele, even if not directly client-facing Work independently across time zones, managing tasks without waiting for step-by-step instruction.
• Maintain organization and follow-through across multiple trips, suppliers, and moving pieces simultaneously.
• Help implement and refine the on-call schedule to ensure around-the-clock client support. 

Requirements:

• Experience in the travel industry, including familiarity with itinerary management or supplier coordination 
• Exceptional written communication skills suitable for high-end client correspondence
• Strong attention to detail with the ability to catch errors and inconsistencies proactively
• Comfortable working independently and taking initiative without constant supervision
• Reliable internet connection, professional home workspace, and availability for regular video calls
• Ability to manage confidential financial and client information with discretion
• Flexibility to occasionally work outside standard business hours to support clients across time zones
• Bonus: if you have experience with Safari Portal or similar itinerary-building platforms
• Bonus: if you are trained in a Global Distribution System (GDS) such as Sabre, especially for understanding flight policies and cancellation periods
• Nice to have: If you have worked with luxury clientele or ultra-high-net-worth individuals in any capacity
• Nice to have: It helps if you are comfortable with Slack, Google Voice, or similar communication and phone systems.

Independent Contractor Perks:

• Health Insurance
• Immediate hiring
• Permanent work from home

Note:

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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