Job Overview

Our client is seeking a detail-oriented Customer Service Dispatcher to serve as the frontline voice for a busy pest control operation. In this role, you will manage all customer interactions from initial call to follow-up, answer incoming inquiries, schedule service appointments, coordinate with field technicians, and send treatment estimates and agreements. This role requires confidence on the phone, strong organizational skills, and the ability to multitask in a fast-paced environment where responsiveness directly impacts customer satisfaction and revenue.

Schedule

Sunday - Saturday (5 days/week with 2 days off), Shift varies between 8:00 AM - 8:00 PM PST / U.S. Eastern Time, with 1 hour unpaid break (40 work hours per week)

Responsibilities

• Answer incoming customer calls and respond to service inquiries professionally and promptly.
• Make outbound calls to schedule appointments, confirm bookings, and follow up on open estimates.
• Coordinate daily schedules and dispatch field technicians to job sites.
• Send treatment estimates, service recommendations, and DocuSign agreements to customers.
• Communicate service updates, delays, and changes to both customers and technicians.
• Maintain accurate records of customer interactions, appointments, and service history in the CRM.
• Handle customer concerns and resolve issues with professionalism and urgency.
• Support front-end operations while the manager focuses on backend administrative tasks.

Requirements

• Proven experience in customer service or call center environments.
• Strong phone communication skills with a clear, professional tone.
• Comfortable making and receiving high volumes of calls daily.
• Experience scheduling appointments and managing calendars.
• Ability to multitask across phone calls, emails, and scheduling software.
• Reliable internet connection and professional home office setup.
• Availability to work 5 days per week on a rotating schedule including weekends.
• Willingness to work U.S. holidays and adapt to Eastern Time hours.

Qualifications

• Preferred: Experience dispatching technicians or coordinating field service teams.
• Preferred: Background in logistics, pest control, home services, or similar industries.
• Preferred: Familiarity with DocuSign or electronic signature platforms.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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