Job Overview

We're looking for a Customer Support Specialist to serve as the voice of a growing inspection services company, managing all inbound client communications and ensuring smooth appointment coordination. This role puts you at the center of daily operations, where your excellent phone manner and organizational skills will directly impact customer satisfaction and business efficiency. You'll handle everything from initial inquiry calls to booking confirmations, basic invoicing, and follow-up communications, working independently while maintaining close collaboration with the business owner on scheduling optimization.

Client Overview

Our client is an established building and pest inspection company based in Wollongong, Australia, providing comprehensive building inspections, pool compliance services, and property assessment solutions. They serve homeowners, buyers, and property professionals across the region with reliable, professional inspection services.

Schedule: Monday - Friday, 10:00 AM - 2:00 PM AEST (20 work hours per week)

Responsibilities

• Answer inbound calls from clients seeking building inspections, pest inspections, and pool compliance services
• Take detailed client information and enter new job requests into the calendar system
• Send confirmation emails to clients once appointments are scheduled
• Prepare and send invoices using Word templates by updating client details and totaling charges
• Manage follow-up communications via email and phone to confirm appointments
• Maintain accurate records of all client interactions and job details
• Coordinate with the business owner on appointment placement to optimize service routes
• Handle general administrative tasks as needed to support daily operations

Requirements

• Proven experience in customer support or receptionist roles
• Strong proficiency with Microsoft Office suite, particularly Word, Excel, and Outlook
• Comfortable managing phone systems and handling high call volumes
• Exceptional attention to detail when recording client information
• Reliable, organized, and able to work independently during set hours

Qualifications

• Bonus if you have experience in the building, construction, or property services industry
• It helps if you're familiar with appointment scheduling and calendar management systems
• Bonus if you have previous experience with Australian clients or businesses

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer

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