Job Overview

We are seeking an experienced Property Management Assistant with a mandatory background in residential property management. You must have hands-on experience supporting long-term rentals, short-term rentals (Airbnb/VRBO), or both.

In this role, you will serve as the frontline contact for tenants and prospective residents, coordinating maintenance requests, managing work orders, handling administrative tasks, and supporting the day-to-day operations of a growing property portfolio.

Schedule: Remote Full Time | Mon-Fri 9:00 AM - 6:00 PM EST.

Responsibilities

• Answer incoming calls from prospective and existing tenants professionally and efficiently
• Respond to tenant inquiries regarding maintenance requests, lost keys, lease questions, and general property concerns
• Coordinate maintenance requests and follow up with vendors and maintenance teams until completion
• Track and update work orders to ensure timely resolution
• Screen prospective tenants and provide information about available properties
• Perform accurate data entry across property management systems
• Process invoices, assist with bookkeeping, and track payments
• Maintain organized records of tenant communications and property documentation
• Coordinate repair schedules between tenants and service providers
• Provide outstanding customer service while supporting daily property operations

Requirements:

• Previous Property Management experience is required.
• Experience supporting residential properties, including long-term rentals, short-term rentals (Airbnb/VRBO), or both, is required.
• Proven customer service experience with excellent phone communication skills
• Experience coordinating maintenance requests and work orders
• Strong administrative and data entry skills
• Bookkeeping, billing, or invoice processing experience
• Excellent written and verbal English communication skills
• Comfortable using VoIP phone systems or able to learn quickly
• Reliable high-speed internet connection and professional home office
• Nice to have: Experience with property management software, maintenance coordination platforms, and supporting U.S.-based operations. 
• Nice to have: Proven background in tenant screening, lease administration, and handling high-volume communications across multiple properties. 

Independent Contractor Perks:

• Health Insurance
• Immediate hiring
• Permanent work from home

Note:

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer:

• BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately to our official social media platforms; Facebook, LinkedIn, TikTok, TikTok LATAM, Instagram LATAM.