Overview
Our client is looking for a Customer Service and Order Processing Specialist to serve as the primary point of contact for their growing US-based distribution company. In this role, you will manage incoming customer inquiries over the phone while accurately entering and processing order data into NetSuite ERP. Working independently in a remote environment, you will handle the complete customer interaction cycle from initial inquiry to final order confirmation.

Schedule
Monday – Friday, 12:00 PM – 5:00 PM EST

Responsibilities

• Customer Support: Answer the main company phone line, manage incoming inquiries, and provide professional, timely responses.
• Order Processing: Accurately enter and process customer orders and data into the NetSuite ERP system.
• Communication: Send order confirmations and status updates to customers via email.
• Record Keeping: Maintain accurate records of all customer interactions and processed orders.
• Operations: Ensure all orders are completed within established timelines and coordinate with internal teams to resolve order issues promptly.

Requirements

• Proven experience working with ERP systems (NetSuite preferred).
• Strong data entry skills with high attention to detail.
• Excellent written and verbal English communication skills.
• Demonstrated experience in customer service or phone support roles.
• Ability to multitask effectively between handling live phone calls and processing order data.
• Reliable internet connection and a quiet, professional home office setup.
• Guaranteed availability during the required shift (Monday – Friday, 12:00 PM – 5:00 PM EST).
• Direct experience with NetSuite order processing workflows (Nice-to-Have).
• Prior experience working with US-based companies (Nice-to-Have).
• Background in distribution, logistics, or e-commerce environments (Nice-to-Have).

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note
Please click the "APPLY" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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