Client Overview

Our client is a busy dental practice in the United States looking for a skilled remote professional to support its growing administrative workload. The role will work closely with the existing front desk team by handling backend tasks such as insurance verification, claims follow-up, patient information management, and administrative support.

Job Overview

We are seeking an experienced Dental Insurance & Administrative Specialist to support the practice's day-to-day administrative operations. The ideal candidate has hands-on dental office experience, strong knowledge of dental terminology, and proven experience with insurance verification and claims follow-up. This role requires excellent attention to detail, responsiveness, and the ability to work independently while maintaining accurate patient records and supporting a busy front desk team.

Schedule

•  Monday, Tuesday, Thursday 11 AM–7 PM and Friday, Saturday 9 AM to 3pm CST

Responsibilities

• Verify patient insurance eligibility and benefits using the practice management system.
• Follow up on unpaid and outstanding insurance claims to support timely reimbursement.
• Review new patient information and ensure all required details are collected accurately.
• Maintain complete and accurate patient records and documentation.
• Support the front desk team with backend administrative tasks.
• Review insurance information carefully to minimize errors and avoid unnecessary follow-up with patients.
• Handle new patient calls when needed, following established protocols to collect required information.
• Assist with appointment reminders and patient follow-ups.
• Communicate with the internal team regarding insurance verification, patient information, and outstanding tasks.
• Follow established procedures and learn the practice's systems and workflows.

Requirements

• Previous experience working in a dental office or dental administration.
• Hands-on experience with dental insurance verification and eligibility checks.
• Proven experience following up on unpaid and outstanding dental insurance claims.
• Hands-on experience using dental practice management software/systems.
• Strong understanding of dental terminology, insurance terminology, and dental office workflows.
• Experience maintaining accurate patient and insurance records.
• Excellent attention to detail and accuracy when handling patient and insurance information.
• Strong written and verbal English communication skills.
• Comfortable handling patient phone calls when required.
• Highly organized, responsive, and able to work independently.
• Comfortable learning and adapting to the client's specific practice management system and workflows.
• Reliable internet connection and professional remote-work setup.

Nice-to-Have

• Experience handling new patient calls in a dental practice.
• Experience with remote phone systems or VoIP platforms.
• Familiarity with multiple dental practice management systems.
• Previous experience working as a Dental Virtual Assistant.

Why Join This Team

• Fully remote position with the opportunity to work with a growing U.S. dental practice.
• Play an important role in improving administrative efficiency and patient experience.
• Opportunity to take ownership of critical backend processes.
• Potential to increase hours from part-time to full-time based on performance and business needs.
• Long-term opportunity with potential for growth and salary increases.
• Training provided on the practice's systems and workflows.

Independent Contractor Perks

• Health Insurance coverage for eligible locations
• Permanent work from home
• Immediate hiring

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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