Job Overview

A leading co-living and hospitality operator in Singapore is seeking an after-hours Customer Support Agent to provide seamless tenant support across 17 sites. In this role, you will act as the primary point of contact outside standard business hours, handling tenant inquiries via WhatsApp and an AI-driven platform. You will be responsible for resolving issues, escalating urgent safety or maintenance concerns, and maintaining accurate records for smooth daytime handovers. This position is ideal for a reliable, detail-oriented professional with experience in customer service, property management, or hospitality.

Schedule: Mon-Fri, 6:00 PM - 9:00 AM SGT with 1 hr unpaid break (40 hrs per week)

Responsibilities

• Respond to tenant and guest inquiries via WhatsApp and AI platform during nights and weekends.
• Manage and prioritize support requests across 17 different co-living and serviced apartment sites.
• Escalate urgent maintenance or safety concerns immediately following company protocols.
• Maintain accurate and detailed records of all interactions in the internal database.
• Coordinate with daytime operations and admin teams to ensure seamless shift handovers.
• Support the onboarding and implementation of new internal communication tools.
• Ensure a professional and empathetic tone is maintained in all tenant communications.
• Monitor site-specific alerts to ensure tenant safety and satisfaction during off-peak hours.

Must-Have Requirements

• Prior experience in property management, hospitality, or customer support is required.
• Strong written communication skills with the ability to handle complex tenant issues.
• Proven ability to work independently with minimal supervision during non-standard hours.
• High attention to detail and a strong track record of reliability.
• Ability to multitask and manage communications for multiple properties simultaneously.
• Bonus if you have experience working with hotels or short-term rentals.
• It helps if you are comfortable using AI-based communication platforms and WhatsApp for business.

Independent Contractor Perks

Permanent work from home

Immediate hiring

Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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