Overview

Our client is looking for an Operations Support Coordinator to play a critical role in supporting equipment project planning, spreadsheet-based tracking, and technician call assignment within their operating systems. This position is heavily focused on coordination, organization, and accurate data management, requiring a strong background in project support, scheduling/dispatch, and cross-functional communication. The ideal candidate is highly organized, detail-oriented, and proactive in identifying potential issues before they become escalations.

Schedule

8AM-4PM with 30mins paid break | Canada - EDT

Responsibilities

Equipment Project Planning (35%)

• Support planning and scheduling of equipment installation, maintenance, and deployment projects
• Coordinate timelines, resources, and equipment availability with Project Manager
• Track project milestones and flag delays or resource gaps to the Project Manager
• Maintain up-to-date project documentation and status records

Spreadsheet Management & Reporting (30%)

• Build, maintain, and update tracking spreadsheets for equipment inventory, project status, and job progress
• Ensure data accuracy and consistency across multiple tracking tools
• Create and update formulas, pivot tables, and summary views to support reporting needs

Call Assignment & Dispatch (25%)

• Assign incoming service and job calls to field technicians using the operating/dispatch system
• Match calls to technicians based on location, skill set, availability, and priority

Other Duties (5%)

• Perform additional operations and administrative support tasks as required

Requirements

Required Skills & Experience

• Proven experience in operations support, scheduling/dispatch, or project coordination
• Strong organizational skills with the ability to manage multiple projects and priorities simultaneously, and assign work orders to technicians
• Proficiency with spreadsheets (Excel or similar), including formulas and data organization
• Excellent written and verbal communication skills
• High attention to detail with strong problem-solving skills
• Ability to work effectively in a fast-paced environment

Preferred Qualifications

• Familiarity with dispatch, field service management, or ERP/operating systems
• Experience coordinating equipment logistics or field technician scheduling
• Advanced Excel skills (pivot tables, VLOOKUP/XLOOKUP, formulas)
• Experience supporting equipment or asset-based projects

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health insurance for eligible locations

Note

Please click the "APPLY" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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