Schedule: Central Time (Nashville)

Client Overview

Our client is a growing psychiatric practice based in Nashville, Tennessee. The practice currently operates with two providers and is expanding to three within the next year. They utilize modern healthcare platforms including ZocDoc for patient acquisition and Headway for billing operations. Job Description You will serve as the frontline coordinator for a growing psychiatric practice, managing patient communications, appointment scheduling, and administrative workflows that keep providers focused on patient care.

This role combines customer service excellence with healthcare operations knowledge, allowing you to own the patient experience from initial contact through appointment confirmation. You will work directly with the practice leadership, managing calendars, processing prior authorizations, and ensuring seamless data flow between multiple healthcare platforms.

Responsibilities

Answer and return patient phone calls while screening inquiries to prioritize urgent and relevant requests Schedule, reschedule, and confirm patient appointments across multiple provider calendars Manage patient data migration between ZocDoc and Headway systems to maintain accurate records Process prior authorizations for medications and treatments as needed Handle incoming faxes and email correspondence related to patient care and administrative matters. Coordinate with insurance providers to verify coverage and eligibility Maintain organized documentation within electronic medical record systems Provide exceptional customer service to patients while maintaining HIPAA compliance standards

Must-Have Requirements

Proven experience as a healthcare receptionist, medical scribe, or medical billing specialist Strong understanding of medical administrative workflows and terminology Excellent customer service and phone communication skills Experience with electronic medical record systems and healthcare platforms Ability to manage multiple priorities and work independently in a remote environment Knowledge of HIPAA compliance and patient privacy requirements

Nice-to-Have

Requirements Bonus if you have experience with ZocDoc or Headway platforms It helps if you have psychiatric or behavioral health practice experience Bonus if you have prior authorization processing experience