Job Overview:

Our client is seeking a polished, proactive, and highly organized Executive & Administrative Assistant (Luxury Retail) to act as the CEO’s right hand and deliver premium, relationship-driven service to high-end clientele. In this dynamic role, you will seamlessly balance executive support, consultative customer communication, website coordination, and light social media curation for a thriving luxury brand.

Schedule: Monday - Friday, 9:00 AM - 6:00 PM PST, with a 1-hour unpaid break; Full-time, 40 work hours per week

Note: Training will be conducted in China Standard Time (CST) and will transition to 9:00 AM - 5:00 PM PST after the training period, including a 1-hour daily huddle.

Responsibilities:

• Executive & Administrative Support: Manage and maintain the CEO’s calendar, appointments, and daily priorities; coordinate meetings, follow-ups, reminders, and scheduling logistics; act as a dependable point of contact for the CEO; organize files, communications, operational documents, and internal records; anticipate needs proactively to improve workflows and organizational systems.
• Customer Communication & Sales Support: Answer inbound customer calls and inquiries regarding products, customization options, pricing, and delivery timelines; respond promptly to emails, messages, and website inquiries; use a consultative sales approach to guide customers through product selections; build strong customer relationships through attentive follow-up; schedule showroom visits, consultations, and appointments.
• Website & E-Commerce Coordination: Assist with website content updates, product uploads, and backend coordination; work with developers or IT support to resolve website issues and maintain functionality; ensure product information, imagery, and content remain accurate and visually aligned with the luxury brand; support ongoing digital asset management.
• Social Media Support: Create and publish one social media post per week aligned with luxury branding; coordinate with the CEO regarding promotions, featured products, customer stories, or showroom highlights; maintain a polished and consistent online presence; gather content assets including product images, testimonials, and showroom visuals.
• Operations & Coordination: Coordinate with logistics and operations teams regarding customer orders and delivery updates; maintain organized tracking systems for communications, appointments, and tasks; participate in regular check-ins with the CEO; support ad hoc operational and administrative tasks as needed.

Requirements:

• Demonstrated experience in executive assistance, customer support, sales support, or similar roles.
• Excellent spoken and written English communication skills with a professional and polished phone presence.
• Strong calendar management and appointment-setting experience.
• Proven ability to communicate confidently with customers and build rapport.
• Sales background or customer-facing experience with a consultative approach.
• Strong understanding of urgency, responsiveness, and premium customer service standards.
• Experience handling inbound calls and customer inquiries professionally.
• Highly organized with strong attention to detail and follow-through.
• Proactive mindset with the ability to work independently and anticipate needs.
• Experience with website management platforms such as WordPress, Shopify, or similar systems.
• Comfortable using Google Workspace, project management tools, and CRM systems.
• Ability to multitask and prioritize effectively in a dynamic environment.

Preferred Qualifications:

• Experience in luxury retail, furniture, home décor, or interior design industries.
• Social media content creation or scheduling experience.
• Familiarity with Instagram, Facebook, TikTok, or Pinterest best practices.
• Basic graphic design or Canva experience.
• Experience supporting entrepreneurs or executives directly.
• Understanding of e-commerce workflows and customer journeys.
• Experience coordinating with international teams.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer:

BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately to us through the ‘Contact Us’ form on our official BruntWork website.

BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately to our official email us through the ‘Contact Us’ form on our official BruntWork website.