Overview:

Our client is a premier home care agency in Texas dedicated to providing compassionate, high-quality in-home care to seniors and veterans. They are seeking an autonomous, highly detail-oriented Executive Support Specialist (Healthcare Operations | Non-Voice) to directly support the Operations Manager and Branch Owner. This is a 100% non-voice, pure back-office role. You will be responsible for critical administrative tasks behind the scenes, including data scrubbing, reporting, drafting operational SOPs, calendar management, and graphic/flyer creation. The ideal candidate is a proactive self-starter with prior experience in the U.S. healthcare or home care industry who thrives in an independent, remote setup.

Schedule: Flexible between 7:00 AM to 8:00 PM CST | Part-time role

Responsibilities:

• Data Management & Analytics: Extract, scrub, clean, and organize operational and client data to maintain database integrity and produce actionable reports
• Documentation & SOP Development: Draft, format, and organize Standard Operating Procedures (SOPs), office policies, and process workflows for the branch
• Executive Support: Assist the Operations Manager and Branch Owner with daily operational and administrative back-office tasks
• Email & Inbox Management: Monitor, organize, and draft responses to critical operational and administrative emails
• Meeting Support: Attend virtual internal meetings, record detailed minutes, track action items, and follow up on execution
• Calendar & Schedule Coordination: Manage scheduling and calendar organization for the Owner and Operations Manager
• Design & Marketing Collateral: Create engaging flyers, visual aids, and promotional or internal graphics for branch initiatives

Requirements:

• Direct experience in the U.S. Healthcare, Home Care, or Senior Care sector is required
• Advanced knowledge of Microsoft Office (Excel, Word, PowerPoint) and Adobe / PDF editors.
• Create and update management dashboards
• Make document edits and changes using Adobe
• Experience with WellSky (or similar home care / EMR scheduling platforms) is strongly preferred
• Basic visual design capabilities (e.g., Canva or Adobe) for creating flyers and promotional materials
• Tech-forward self-starter who picks up new software applications quickly and conducts independent research to solve operational bottlenecks
• Ability to work independently with minimal supervision, taking full ownership and initiative over assigned tasks
• Excellent written English skills for professional email drafting and documentation

Nice-to-Have Requirements:

• Prior experience working with U.S. companies based in Texas is a strong advantage
• Proven track record in SOP creation or operations documentation

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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