Job Overview

Our client is looking for a Organic Social Media Coordinator to keep a portfolio of client grids current, credible, and worth following. In this role, you will generate fresh concepts monthly, manage the community that forms around them, and integrate real creator content into the mix. This position operates in a pod structure, receiving allocation and support from an Organic Social Lead.

Schedule: Monday - Friday, 9:00 AM - 5:00 PM GMT, with 1 hour unpaid break (40 work hours per week)

Responsibilities

• Content Planning & Creative Concepting: Generate 8–12 new content ideas per month for assigned clients. Write captions and creative briefs tailored to each brand's tone of voice and agreed content pillars. Gather creative assets and UGC, track platform trends, and translate them into brand-appropriate concepts.
• Community Management: Own day-to-day engagement across accounts (comments, DMs, brand mentions) using the appropriate brand voice within agreed response times. Daily monitor priority accounts and escalate sensitive, reputational, or complaint-related issues immediately.
• Creator & Influencer Programmes: Run nano and micro-creator programmes end-to-end, including candidate research, shortlisting, logging via management platforms, securing sign-offs, outreach, contracting from approved templates, and asset collection. Ensure all creator content carries correct ASA/CAP disclosures.
• Scheduling & Calendar Control: Schedule and publish content across client accounts via Sprout Social, maintaining accurate content calendars and securing proper sign-offs prior to publication.
• Analysis & Reporting: Track engagement rates, reach, impressions, saves, shares, and clicks. Contribute actionable insights to weekly and monthly client reports to inform future planning.
• AI Tool Integration: Use AI tools daily to pressure-test concept lists, draft caption variants, summarize comment sentiment, and streamline creator research and reporting.

Requirements

• Hands-on experience managing organic social accounts.
• Demonstrable ability to generate original content ideas at volume with portfolio examples.
• Strong writing skills with the ability to switch tones of voice across various brands.
• Solid working knowledge of Meta platforms (Instagram and Facebook) and platform-specific content consumption.
• Strong organizational skills to manage multiple client deadlines independently.
• Sound judgement in public-facing interactions, knowing when to de-escalate or escalate issues.
• Proactive approach and ability to collaborate effectively in a small, fast-moving remote team.
• Proficiency or strong willingness to work daily with AI tools.

Preferred Qualifications

• Agency experience is a plus.
• Experience with Sprout Social or comparable scheduling and listening tools.
• Experience with creator/influencer management platforms or running UGC programmes.
• Experience creating TikTok-native content.
• Basic visual editing skills in Canva or Figma.
• Exposure to multiple ecommerce brands or sectors simultaneously.

Ways of Working & Performance Expectations

• Collaborative Environment: Work alongside paid social, creative, and account management roles within client pods to ensure shared account responsibility.
• Proactive Capacity Flagging: Promptly communicate workload limits to protect ideation quality and avoid burnout.
• Balanced Workflow: Utilize structured, protected planning time alongside designated community monitoring windows.

Career Progression Pathway

1. Social Media Assistant (Organic): Concepting, community management, and creator delivery under supervision.
2. Organic Social Executive: Full ownership of content plans and client relationships for assigned accounts, contributing to strategy and paid amplification.
3. Organic Social Manager / Strategist: Portfolio strategy ownership, pillar development, creator programme management, and junior team mentorship.

Independent Contractor Perks

• Health Insurance Coverage for eligible locations
• Permanent work from home
• Immediate hiring

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.