Overview
Our client is looking for a Virtual Assistant (Admin & Customer Support) to join their remote team. This role serves as the backbone of daily operations for a fast-paced, thriving digital dental laboratory serving practices across the United States. You will manage the complete order lifecycle—from call intake and Airtable order processing to shipping tracking, invoicing, and conducting outbound sales calls during downtime. It offers a fantastic opportunity to take true operational ownership while collaborating directly with US-based leadership.

Schedule: Mon-Fri 8:00 AM - 5:00 PM EST (Position 1) and Mon-Fri 9:00 AM - 6:00 PM EST (Position 2)

Responsibilities

• Answer incoming phone calls from dentists and dental offices across the United States
• Intake and process customer orders using Airtable as the central system
• Create and manage shipping labels for dental appliances being sent nationwide
• Track shipments and proactively update customers on order status
• Process and invoice customer orders accurately and on time
• Keep customer order information organized, accurate, and up to date in Airtable
• Use Cloud AI tools to create and submit orders for manufacturing
• Conduct outbound sales calls to dental offices during downtime
• Coordinate with internal teams to ensure smooth order fulfillment
• Maintain detailed records of customer interactions and order histories

Requirements

• 2 to 5 years of experience in administrative support or customer service roles
• Proficiency with Airtable for managing data, workflows, and CRM functions
• Strong phone communication skills with the ability to handle inbound and outbound calls professionally
• Experience with order processing, invoicing, and shipment tracking
• Comfortable using QuickBooks and Gmail for daily operations
• Highly organized with strong attention to detail and accuracy
• Ability to multitask and shift between admin tasks and sales calls as needed
• Reliable internet connection and functional computer equipment for remote work

Independent Contractor Perks

-Permanent work from home
-Immediate hiring
-Health Insurance Coverage for eligible locations

Note
Please click the "APPLY" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer
BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately to our official email us through the ‘Contact Us’ form on our official BruntWork website.