Overview:

Our client is a growing US-based facilities services company specializing in pressure washing and maintenance work for large commercial clients, including major grocery store chains. They currently service approximately 50 store locations and are expanding their operations across multiple service lines. The company values clear communication, operational efficiency, and building strong relationships with their commercial partners.

Our client is seeking a Commercial Facilities Appointment Setter & Scheduling Coordinator to own the appointment scheduling process for a portfolio of 50 grocery store locations, ensuring seamless coordination between service requests and confirmed appointments. This role puts you at the center of operations—you will be the primary point of contact with store managers, maintaining organized schedules and documentation while preventing scheduling conflicts. You will work with templates and established processes, making this an ideal role for someone who values structure but can also adapt as the business grows and introduces new service lines.

Schedule: Monday to Friday, 8:00 AM - 12:00 PM Central Daylight Time | Part-Time ( 20 hours per week )

Responsibilities:

• Contact grocery store locations via phone to schedule pressure washing and maintenance services
• Speak with operations leaders or managers in charge to confirm service appointments
• Verify requested dates align with available scheduling windows, ensuring only one service per city per night
• Schedule services during overnight hours (typically 11 PM to 6 AM) across Monday through Sunday
• Document all appointment details in the company's Base44 system using provided templates
• Copy and paste appointment information into Salesforce notes for customer-facing communication
• Send follow-up confirmation emails to store contacts after appointments are scheduled
• Manage a master schedule to prevent double-booking and optimize service routes
• Handle appointment changes or corrections by calling stores back when needed
• Expand into scheduling additional service types (tobacco cabinet removal and other projects) as the contract grows

Must-Have Requirements:

• Proven experience in appointment setting or scheduling coordination
• Strong phone communication skills with the ability to speak clearly and professionally
• Comfortable making outbound calls to business contacts throughout the day
• Ability to work independently with minimal supervision
• Excellent organizational skills and attention to detail when managing multiple appointments
• Proficiency with basic computer tasks including copy-paste operations and email
• Reliable internet connection and appropriate workspace for phone-based work

Nice-to-Have Requirements:

• Experience with Base44 or similar web-based platforms is a plus
• Familiarity with Salesforce or CRM note-taking systems is preferred
• Experience working with US-based clients or businesses
• Previous work in facilities management, property services, or commercial scheduling

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring

Why Join This Team?

• Join a company with experience managing international teams across multiple countries
• Grow with the role as new service lines and opportunities expand
• Work with established scripts and templates that set you up for success
• Low-pressure environment where mistakes are treated as learning opportunities, not crises
• Potential to increase hours as operations scale across additional locations

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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