Overview:

Our client is a busy psychiatry practice based in New York serving approximately 100 patients per week. The practice focuses on providing compassionate mental health care to patients who often call in crisis situations. They value strong communication, proactive problem-solving, and building long-term relationships between staff and patients.

They are looking for a Medical Administrative Support (Psychiatry & Patient Care) to serve as the first point of contact for patients seeking mental health support, managing the full patient experience from scheduling to insurance coordination. This role requires handling sensitive situations with empathy and clarity, as many patients will be calling during difficult moments. The selected candidate will work independently to solve scheduling conflicts, coordinate insurance authorizations, and ensure the practice runs smoothly without constant oversight.

Schedule: Monday - Friday, 9:00 AM - 6:00 PM Eastern Time, with 1 hour unpaid break (40 work hours per week)

Responsibilities:

• Answer incoming calls from patients with excellent clarity and empathy, particularly those in crisis situations
• Manage patient scheduling and proactively resolve conflicts without requiring physician input
• Process insurance authorizations and follow detailed instructional videos for new procedures
• Send appointment reminders via email and text message to maintain patient engagement
• Maintain organized patient records and documentation with strong attention to detail
• Problem-solve independently when patients need to reschedule or have scheduling conflicts
• Build trusting relationships with patients through consistent, compassionate communication
• Adapt quickly to training materials and implement new procedures efficiently

Requirements:

• Fluent English communication skills with clear and effective verbal communication
• Previous experience as a medical receptionist, medical VA, or in healthcare administration
• Proven ability to problem-solve independently and make decisions without constant supervision
• Strong organizational skills and exceptional attention to detail
• Experience with patient scheduling systems and managing appointment calendars
• Knowledge of insurance authorization processes
• Ability to remain calm and empathetic when speaking with patients in crisis
• Eagerness to learn and implement new procedures from training materials

Qualifications:

• Experience working in a mental health or psychiatry practice
• Familiarity with HIPAA compliance requirements
• Experience with medical billing and coding

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations
• Quarterly bonuses based on performance
• Stable, long-term employment in a growing practice
• Flexible break scheduling based on your preference
• Build meaningful relationships with patients over time rather than handling different cases

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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