Overview
Our client is looking for a Property Management Assistant to bridge the gap between automated systems and personalized guest service. In this role, you will handle complex guest communications, manage essential invoicing, and ensure operational excellence across an expanding portfolio of short-term rental properties in Edinburgh. It is an excellent opportunity to grow with a high-end property management company while managing critical day-to-day operations.

Schedule: Part-time, approximately 20 hours per week within UK business hours (GMT/BST)

Ideally Monday 11-5, Friday, 11-5, and remaining days to be flexible

Responsibilities

• Manage guest communications via email, chat, and phone for a high-quality experience.
• Handle guest issues requiring human judgment beyond automated responses.
• Process monthly invoices accurately and on schedule.
• Coordinate with cleaning and maintenance teams using specialized tools.
• Maintain records and perform admin tasks within the PMS platform.
• Support day-to-day operational workflows for 20+ properties.
• Provide a human touch to complement existing automation.

Requirements

• Experience in property management or short-term rental hospitality.
• Familiarity with Property Management Systems (PMS).
• Strong professional communication skills for guest-facing interactions.
• Background in invoicing, bookkeeping, or financial administration.
• High attention to detail with the ability to multitask.
• Bonus if you have experience with multi-company management.
• It helps if you are familiar with the UK short-term rental market.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note
Please click the "APPLY" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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