Position Overview:

We're looking for a Field Service Scheduling & Dispatch Coordinator (US Operations) who excels at coordinating schedules, communicating with customers, and keeping field operations running efficiently. In this role, you'll serve as the central point of contact between customers, field technicians, subcontractors, and internal teams, ensuring service requests are scheduled, dispatched, and completed smoothly.

This is a fast-paced, customer-focused role for someone who enjoys solving scheduling challenges, staying organized, and delivering an exceptional customer experience.

Schedule:

• Regular Schedule: Monday to Friday, 10:00 am to 7:00 pm (US Eastern Time) with a 1-hour unpaid break (40 hours per week)
• Training Period: Monday to Friday, 8:00 am to 5:00 pm (US Eastern Time)
• Work a staggered schedule to provide extended scheduling coverage later in the business day, enabling same-day scheduling of late-arriving service requests and supporting customers across multiple US time zones.

Key Responsibilities:

Scheduling & Dispatch

• Coordinate and schedule break/fix service calls across the United States.

• Dispatch technicians and subcontractors based on location, availability, and skillset.

• Optimize technician schedules to maximize productivity and reduce travel time.

• Coordinate service appointments with customers and facility staff.

Customer Communication

• Serve as the primary scheduling contact for customers.

• Provide timely updates on appointments, scheduling changes, and service delays.

• Keep customers, technicians, subcontractors, and internal teams informed throughout the service process.

Case Coordination

• Prepare and distribute Service Visit Forms and supporting documentation.

• Monitor open service requests and ensure timely follow-up.

• Verify technician reports and documentation for completeness.

• Prepare completed cases for management review and quality assurance.

• Escalate scheduling conflicts, service delays, and customer concerns when needed.

Operations Support

• Maintain technician schedules, subcontractor availability, and scheduling records.

• Coordinate with internal teams to ensure efficient service delivery.
• Identify opportunities to improve scheduling processes and operational efficiency.

Required Qualifications:

• At least 2 years of experience in a similar scheduling, dispatch, or coordination role.
• Minimum 3 years supporting US customers in a voice-based environment.
• Experience coordinating field service operations, technicians, or subcontractors.
• Excellent verbal and written communication skills.
• Strong organizational, time management, and multitasking abilities.
• Exceptional customer service and problem-solving skills.
• Close attention to detail and ability to work independently in a remote environment.
• Proficient in Microsoft Outlook and Microsoft Office.
• Comfortable learning new software platforms and operational processes.

Preferred Qualifications:

• Experience working with subcontractors or mobile field technicians.
• Experience using CRM or field service management platforms (Salesforce is a plus).
• Background in telecommunications, technology, healthcare, or field service industries.

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note:

• Please click the Apply Now button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer

BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately to our official email address through the ‘Contact Us’ form on our official BruntWork website.