Position Overview

Provide professional customer support via phone, email, chat, and other channels, handling inquiries, orders, product questions, returns, warranties, and account requests.

Schedule

• Monday–Friday | 9:00 AM–6:00 PM CST 12:00–1:00 PM unpaid lunch
  

Key Responsibilities

• Respond to customer inquiries promptly and professionally.
• Assist with orders, shipping, returns, warranties, cancellations, and account updates.
• Provide accurate product information and basic troubleshooting support.
• Process or initiate returns and warranty claims according to company policy.
• Coordinate with internal teams on fulfillment, inventory, billing, and customer issues.
• Resolve concerns, follow up on open cases, and escalate complex or sensitive matters.
• Maintain accurate CRM, ticketing, order, and customer records.
• Meet service-level, productivity, response-time, and customer satisfaction goals.
• Protect confidential customer and company information.
• Participate in training, coaching, meetings, and performance reviews as required.

Escalation

Escalate complex technical issues, unauthorized refunds/credits, management-level complaints, legal/safety/regulatory concerns, repeated unresolved issues, and matters outside company policies.

Requirements

• Customer service experience preferred.
• Excellent written and verbal English.
• Strong computer and internet skills.
• CRM, ticketing, or order management experience preferred.
• Strong multitasking, organization, problem-solving, and communication skills.
• Ability to work independently in a remote/offshore environment.
• Reliable internet and suitable work-from-home setup.
• Reliable attendance and availability during scheduled hours, including possible weekend/holiday coverage based on business needs.

Scope

Support a positive customer experience, efficient order management, and customer retention while handling other related duties within the scope of the role.

Independent Contractor Perks

• Permanent Work from home
• Immediate Hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer

BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately to our official email us through the ‘Contact Us’ form on our official BruntWork website.