Virtual Assistant / Office Manager

Responsibilities:

• Manage day-to-day administrative tasks related to NDIS participants and support services
• Coordinate appointments, schedules, and support worker availability to ensure seamless service delivery
• Communicate professionally with participants, families, and support workers to maintain strong relationships
• Maintain accurate records, monitor NDIS plans, services, and relevant deadlines
• Process invoicing, payroll, and claims to support the financial operations of the business
• Handle general office management duties to keep operations running smoothly

Requirements:

• Strong verbal and written English communication skills with a professional demeanour
• Proven customer service background with the ability to handle sensitive inquiries
• Experience in healthcare, disability services, or NDIS administration
• Familiarity with insurance verification, billing, and coding processes
• High level of attention to detail and ability to manage competing priorities
• Ability to work independently with minimal supervision

Scope:

• Serve as the primary administrative support for the office, reducing operational burden on the business owner
• Ensure participant records, plans, and service deadlines are tracked and up to date
• Support financial workflows including invoicing and claims processing
• Act as a reliable point of contact for participants, families, and support workers
• Contribute to the overall stability and efficiency of the business's daily operations