Role Overview

We are looking for a detail-oriented and customer-focused Billing & Membership Management Virtual Assistant to support our administrative and customer service operations. The ideal candidate will be responsible for assisting with billing-related inquiries, resolving payment concerns, maintaining accurate membership records, and ensuring members receive timely and professional support.

This role requires strong organizational skills, attention to detail, and the ability to communicate effectively with customers regarding billing and membership-related matters.

Schedule: Monday - Friday; 8:00 AM - 5:00 PM Pacific time, with 1-hour unpaid break (8 hours per day/40 hours per week)

Key Responsibilities

• Respond to and assist with billing-related inquiries, payment concerns, and account issues.
• Handle inbound and outbound calls related to billing, membership inquiries, account concerns, and follow-ups.
• Manage and maintain accurate membership records and account information.
• Process membership updates, renewals, cancellations, and other account changes.
• Track invoices, payments, outstanding balances, and billing-related records.
• Coordinate with internal teams to investigate and resolve billing discrepancies.
• Communicate professionally with members regarding payment status and membership concerns through phone, email, and other communication channels.
• Maintain organized spreadsheets, databases, and administrative records.
• Follow established processes for handling sensitive customer and financial information.
• Identify recurring billing or membership issues and escalate them when necessary.
• Provide general administrative and virtual assistance support as needed.

Qualifications & Requirements

• Previous experience as a Virtual Assistant, Billing Assistant, Accounts Receivable Assistant, Membership Coordinator, or similar role is preferred at least 2 years.
• Experience handling billing inquiries, invoices, payments, or account reconciliation.
• Familiarity with membership management systems, CRMs, or subscription-based platforms is an advantage.
• Strong proficiency in Microsoft Excel and/or Google Sheets.
• Excellent written and verbal English communication skills.
• Strong attention to detail and organizational skills.
• Ability to handle confidential and sensitive information professionally.
• Comfortable learning new software and systems.
• Reliable internet connection and a suitable remote work setup.

What We’re Looking For

We are looking for someone who is:

• Highly organized and detail-oriented.
• Comfortable handling billing concerns and resolving account-related issues.
• Customer-focused, patient, and professional in communication.
• Proactive in identifying discrepancies and following up on unresolved issues.
• Comfortable working independently while following established processes.
• Tech-savvy and able to quickly learn new membership and billing platforms.
• Reliable, responsive, and able to manage multiple tasks effectively.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations (for full-time roles only)

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.