Job Overview:

Are you an experienced IT professional ready to drive high-impact healthcare MSP operations using advanced RMM and security tools?

As a Healthcare IT Systems Administrator, you will serve as the top-tier escalation point resolving complex patching, network troubleshooting, and system configuration challenges across client environments. In this role, you will leverage hands-on expertise with N-able Insight, Office 365, Active Directory, SentinelOne, Adlumin, and similar platforms like Datto, NinjaOne, or Atera to optimize managed service workflows. You will also design standardized procedures and build efficiency-focused scripts, transforming your technical depth directly into reliable, high-value outcomes for healthcare clients. 

Client Overview:

A specialist managed IT services provider focused exclusively on the healthcare sector, this company supports a portfolio of clients who require secure, compliant, and highly reliable technology infrastructure. Operating within a regulated environment, the team prioritises HIPAA compliance, proactive system management, and scalable processes that protect sensitive client data. This is a lean, high-trust operation where senior technical contributors have real impact on how the business scales and how clients experience support.

Schedule:

Monday - Friday, 9:00 AM - 1:00 PM EST (20 work hours per week)

Responsibilities:

• Handle escalated technical issues that require deeper troubleshooting and resolution
• Provide advanced remote support including patching, system configuration, and network troubleshooting for healthcare clients
• Develop and implement standardized procedures tailored to healthcare IT requirements
• Collaborate with the team to optimize MSP and RMM tool configurations
• Manage Office 365 email environments, Active Directory on Windows servers, and security tools like SentinelOne and Adlumin
• Ensure all client interactions maintain a high standard of professionalism and security compliance

Requirements:

• Proven experience in Level 2 IT support or systems administration within a managed services environment
• Proficiency with MSP and RMM platforms, preferably N-able N-sight (or similar RMM tools such as Datto, NinjaOne, and Atera)
• Hands-on experience with Office 365 email management and Active Directory on Windows servers
• Practical experience working with security platforms like SentinelOne and Adlumin
• Strong understanding of HIPAA compliance, BA agreements, and healthcare data security protocols
• Excellent problem-solving skills with the ability to resolve complex technical issues independently
• Strong communication skills with the ability to explain technical concepts to non-technical clients
• Willingness to sign and adhere to Business Associate and data security agreements

Qualifications:

• Experience with scripting and automation in an MSP or healthcare IT context is a plus
• Prior experience working within a 3CX virtual phone environment is a plus
• Relevant IT certifications (e.g. CompTIA, Microsoft) applicable to managed services are a plus

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.