This Appointment Setter role is a remote, after-hours lead response and qualification position for a US-based home services company. The primary focus is speed-to-lead execution—ensuring high-cost inbound leads from platforms like Facebook and Google LSAs do not go cold outside regular business hours.

Key Overview

• Core Mission: Act as the first point of contact for incoming leads, reaching out within 90 seconds of submission to qualify prospects and book appointments.
• Shift & Schedule: After-hours coverage, running from 5:00 PM to 12:00 AM (Midnight) Pacific Time, Monday through Sunday (7 days a week).
• Expected Volume: Approximately 10–15 inbound leads per day, requiring high alertness during extended standby periods.

 

 

Your Role: Appointment Setter

Responsibilities:

• Respond to incoming leads from Facebook, Google LSAs, and other channels within 90 seconds of submission
• Conduct outbound follow-up calls to unresponsive or unverified leads to maximize conversion opportunities
• Qualify leads by collecting complete contact information, service needs, and relevant notes for the dispatch team
• Offer preliminary scheduling preferences to prospects and hand off confirmed details to dispatchers for final coordination
• Build value and set expectations with hesitant prospects through scripted conversations to secure appointments
• Log all lead interactions and qualifying data accurately across multiple GoHighLevel accounts and ServiceTitan

Requirements:

• Fluent English speaker 
• Experience working with GoHighLevel or similar CRM platforms
• Familiarity with ServiceTitan or willingness to learn quickly
• Strong verbal communication and active listening skills
• High level of attention to detail when capturing lead information
• Ability to remain alert and responsive during extended standby periods