Job Overview Our client is looking for a remote, after-hours lead response and qualification specialist for a US-based home services company. The primary focus is speed-to-lead execution—ensuring high-cost inbound leads from platforms like Facebook and Google LSAs do not go cold outside regular business hours. Act as the first point of contact for incoming leads, reaching out within 90 seconds of submission to qualify prospects and book appointments with an expected volume of approximately 10–15 inbound leads per day, requiring high alertness during extended standby periods.

Schedule Monday - Sunday, 5:00 PM - 12:00 AM Pacific Time (49 work hours per week)

Responsibilities

• Respond to incoming leads from Facebook, Google LSAs, and other channels within 90 seconds of submission
• Conduct outbound follow-up calls to unresponsive or unverified leads to maximize conversion opportunities
• Qualify leads by collecting complete contact information, service needs, and relevant notes for the dispatch team
• Offer preliminary scheduling preferences to prospects and hand off confirmed details to dispatchers for final coordination
• Build value and set expectations with hesitant prospects through scripted conversations to secure appointments
• Log all lead interactions and qualifying data accurately across multiple GoHighLevel accounts and ServiceTitan

Requirements

• Fluent English speaker
• Experience working with GoHighLevel or similar CRM platforms
• Familiarity with ServiceTitan or willingness to learn quickly
• Strong verbal communication and active listening skills
• High level of attention to detail when capturing lead information
• Ability to remain alert and responsive during extended standby periods

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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