Job Overview

We are looking for a reliable and organized Client Support & Social Media Coordinator to support the day-to-day operations and marketing activities of a growing personal fitness company serving seniors throughout the United States. The role combines lead follow-up, client and trainer coordination, CRM management, referral partner outreach, and social media support. The ideal candidate is a strong communicator who is comfortable speaking with seniors and their families, highly organized, proactive, and able to create and publish engaging social media content using existing video and marketing materials.

Schedule

• Monday–Friday; 10:00 AM–2:00 PM Eastern Time (ET); 20 hours per week

Responsibilities

Administrative & Client Support

• Follow up with warm leads who have expressed interest through the website or phone inquiries.
• Explain services, answer questions, and coordinate trial fitness sessions.
• Manage client and trainer communications via phone, email, and text.
• Coordinate new client and personal trainer matching.
• Schedule trial fitness sessions and maintain accurate scheduling information.
• Maintain and update client records in Salesforce CRM.
• Track lead status, follow-ups, and customer engagement.

Business Development

• Assist with outreach to referral partners such as physical therapists.
• Prepare and mail marketing materials to referral partners.
• Follow up with referral partners to answer questions and maintain relationships.
• Support business development initiatives and other growth-related activities.

Social Media & Content Creation

• Create and publish social media content across the company's social media platforms.
• Repurpose existing videos and marketing materials into engaging social media posts.
• Create simple graphics, flyers, and promotional materials using Canva.
• Write clear and engaging captions relevant to senior fitness, healthy aging, fall prevention, and wellness.
• Schedule social media posts consistently according to the company's content plan.
• Help develop and distribute newsletters and free reports focused on healthy aging, fall prevention, and senior fitness.
• Organize and maintain social media content and marketing materials.

CRM & Systems

• Support the ongoing use and transition to Salesforce.
• Perform accurate data entry and maintain organized CRM records.
• Learn and use new software platforms and systems as needed.
• Ensure lead, client, and communication information is kept accurate and up to date.

Requirements

• Excellent verbal and written English communication skills.
• Comfortable making warm outbound calls and having friendly, professional conversations with seniors and their families.
• Previous experience in virtual assistance, administration, customer service, lead follow-up, or a similar role.
• Experience creating and posting social media content.
• Basic proficiency with Canva for creating simple graphics and marketing materials.
• Comfortable repurposing existing video content for social media.
• Strong organizational and time-management skills.
• Ability to manage multiple tasks and priorities independently.
• Strong attention to detail and follow-through.
• Ability to quickly learn and use CRM systems and other software platforms.
• Reliable internet connection and a professional remote workspace.
• Available to work 20 hours per week during Eastern Time business hours.

Nice-to-Have

• Experience with Salesforce or other CRM systems.
• Experience with social media management and content scheduling tools.
• Basic video editing experience.
• Experience working in healthcare, fitness, wellness, senior services, or a related industry.
• Experience supporting referral partnerships or business development activities.

Independent Contractor Perks

• Permanent Work from Home
• Immediate Hiring

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer

BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately to our official email us through the ‘Contact Us’ form on our official BruntWork website.