Overview
Our client is looking for a dependable Admin Support Specialist to serve as the operational backbone for their scaling 24/7 cold chain transportation network. In this high-impact role, you will own driver communications end-to-end, manage fuel authorizations, monitor live delivery progress, and handle client communications. You will act as a composed buffer between field operations and senior leadership to ensure daily deliveries run seamlessly. It is an ideal opportunity for a proactive professional who thrives under pressure and seeks a stable, long-term remote career.

Schedule
Rotating shifts providing 24/7 coverage Monday through Sunday, with standard 8-hour shifts available across three time slots: 5:00 AM–1:00 PM Pacific Time, 1:00 PM–9:00 PM Pacific Time, or 9:00 PM–5:00 AM Pacific Time (5 days/week with 2 days off).

Responsibilities

• Serve as the primary point of contact for drivers, handling inquiries related to fuel authorization, scheduling, time-off requests, and delivery updates
• Monitor driver locations and delivery progress, proactively communicating when ETAs are off track
• Ensure driver compliance with hours-of-service regulations and assist with mapping rest schedules
• Manage front-facing communication with clients and vendors, maintaining a professional and composed demeanor
• Track and authorize fuel usage per truck to prevent unauthorized spending
• Enforce company policies and standard operating procedures while maintaining positive driver relations

Requirements

• Prior experience in transportation, logistics, or supply chain operations
• Strong emotional intelligence with the ability to remain calm and assertive under pressure
• Excellent verbal and written communication skills
• Ability to manage multiple tasks and shifting priorities in a fast-paced environment
• Comfortable working rotating shifts including evenings and overnight hours

Nice-to-have:

• Bonus if you have experience using fleet tracking or dispatch software
• It helps if you have worked in a 24/7 operations environment before
• Bonus if you have experience coordinating between field teams and senior leadership

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health insurance for eligible locations

Note
Please click the "APPLY" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities
When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.