Job Overview:

Are you an articulate support professional with a proven background in call center, dispatch, or high-volume customer service?

Our client is seeking a detail-oriented Customer Support Representative to handle 20–30 inbound and outbound calls daily, assist clients with weekly menu selections, coordinate real-time ETAs with drivers, and maintain accurate order records. In addition to managing daily delivery logistics, you will play a pivotal role in transitioning tracking processes to a new CRM platform as operations scale. Basic knowledge of the food industry is a must-have requirement for success in this role. 

Client Overview:

Our client is an expanding food service and meal delivery provider based in Chicago, Illinois. Committed to providing exceptional client care and reliable delivery coordination, they are transitioning from traditional paper-based workflows to a modern, digital CRM ecosystem. They are onboarding a dedicated remote Customer Support Representative to serve as the core point of contact for client inquiries, driver dispatch tracking, and order management.

Schedule:

Monday - Friday, 9:00 AM - 4:00 PM CST, with 30-minute paid daily break (35 work hours per week)

Responsibilities:

• Serve as the primary point of contact for client inquiries regarding meal services, order details, and menu choices.
• Collect, record, and verify weekly client menu selections using digital documents and spreadsheets.
• Escalate complex or unresolved client concerns to appropriate internal operations leads promptly.
• Maintain complete, accurate records of all client interactions, preference updates, and order profiles.
• Coordinate directly with drivers to monitor real-time delivery locations and communicate precise ETAs to clients.
• Manage 20–30 inbound and outbound calls per day through softphone/cloud dialers.
• Support the company's operational shift from manual/paper-based tracking to an integrated cloud CRM system.
• Collaborate closely with on-site Chicago operations personnel to ensure seamless daily service delivery.

Requirements:

• Food Industry Expertise: Basic knowledge of the food industry is a must-have requirement.
• Customer Support Experience: Proven background in call center, dispatch, or customer service environments.
• Strong Verbal & Written English Fluency: Exceptional verbal communication skills for phone calls paired with clear, professional written skills for logging records.
  
• Detail & Data Accuracy: Meticulous attention to detail when recording client menu choices and delivery instructions.
• Adaptability & Growth Mindset: Comfort with evolving workflows, software implementations, and expanding responsibilities as operations scale.

Technical Stack & Tools:

• Communication & Telephony: Microsoft Teams, Cloud Softphone / Dialer Systems
• Data & CRM: Microsoft Excel / Google Sheets, Cloud CRM Platforms (Upcoming Rollout)
• Workspace: Microsoft 365, Email / SMS Customer Messaging Portals

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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