Job Overview

We're seeking an articulate, empathetic Bilingual Medical Receptionist (English/Spanish) to take full ownership of remote patient coordination, appointment management, and front-desk communications.

In this primary patient-facing role, you will handle high-volume inbound/outbound calls in both languages, schedule appointments across multiple clinic rosters, validate insurance billing details, and update cloud Electronic Medical Records (EMR) systems. The ideal candidate pairs flawless verbal English and professional Spanish communication with strong HIPAA awareness and meticulous data precision.

Client Overview

Our client is a fast-growing multi-location medical practice based in Miami, Florida. Dedicated to serving a vibrant, diverse patient community, they focus on operational excellence, minimal wait times, and high-quality patient care. To support their rapid physical expansion and manage high call volumes, they are onboarding a remote, fully bilingual Medical Administrative Assistant to lead virtual front-desk operations across all clinic locations.

Schedule: Monday - Friday, 8:00 AM - 5:00 PM EST, with 1 hour unpaid break (40 work hours per week)

Responsibilities

• Answer incoming patient phone calls promptly and professionally in both English and Spanish using a formal, patient-centered tone.
• Schedule, confirm, and reschedule patient appointments across multiple clinic locations and provider calendars.
• Manage patient inquiries regarding clinic services, pre-visit preparation, insurance acceptance, and appointment logistics.
• Conduct proactive reminder calls and outreach to minimize no-show rates across expanding clinic branches.
• Input, validate, and update patient demographic and clinical information within the Electronic Medical Records (EMR) system.
• Verify patient health insurance coverage details to ensure accurate claim processing and clean billing cycles.
• Maintain complete, HIPAA-compliant patient interaction logs and digital office documentation.
• Collaborate closely with on-site Miami clinical staff to coordinate patient arrivals and maintain seamless patient handoffs.

Requirements

• Bilingual Fluency (English & Spanish): Professional-level fluency in both spoken and written English and Spanish (formal, professional Spanish required; no informal slang).
• Healthcare & EMR Background: Prior experience as a Medical Receptionist, Patient Coordinator, or Healthcare Administrative Assistant with direct EMR exposure.
• HIPAA Compliance & Precision: Active HIPAA certification (or willingness to obtain upon hire) with strict adherence to patient privacy and data accuracy standards.
• Insurance Verification & High Volume: Familiarity with verifying insurance coverage and managing 30+ daily calls in a fast-paced environment.

Nice to have:

• Preferred Backgrounds: Prior experience supporting healthcare practices, multi-provider scheduling, or multi-location clinics.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.