Job Overview:

Are you a seasoned Australian conveyancing professional with 5+ years of experience who wants to use your industry expertise to help shape the future of legal technology?

We are currently recruiting for an Australian Conveyancing SME to join a growing team and become a key subject matter expert across end-to-end Australian conveyancing and settlement operations.

This is an exciting opportunity for an experienced conveyancer who understands the industry inside and out and can translate that expertise into better processes, technology and team capability. You will be involved in settlements, training Virtual Assistants, developing SOPs, identifying workflow improvements, and working closely with product and development teams to improve and automate conveyancing workflows using PEXA and Zendesk.

We are particularly interested in professionals who combine strong hands-on conveyancing expertise with a technology and process-improvement mindset. Experience with legal technology implementation, process mapping, SOP development, or AML/CTF compliance will be highly regarded.

If you are ready to take your conveyancing expertise beyond day-to-day file management and have a direct impact on how legal technology is developed and used, this could be an excellent opportunity.

Schedule:

Monday - Friday, 9:00 AM - 6:00 PM AEST, with 1 hour unpaid break (40 work hours per week)

Responsibilities:

Subject Matter Expertise

• Document and explain the complete Australian conveyancing process from initial instruction through to post-settlement.
• Identify workflows, bottlenecks, compliance requirements, and best practices.
• Work closely with product and development teams to design and validate new conveyancing solutions.
• Review product features to ensure they align with real-world Australian conveyancing practices.
• Recommend process improvements and automation opportunities.

Conveyancing Operations

• Assist with conveyancing administration and file management.
• Prepare and review documentation where required.
• Liaise professionally with clients, solicitors, conveyancers, lenders, brokers, and real estate agents.
• Support settlement coordination and post-settlement administration.
• Ensure all work complies with Australian legal and regulatory requirements.

Customer Support & Administration

• Handle inbound and outbound telephone calls professionally.
• Respond to customer enquiries via Zendesk and other communication platforms.
• Maintain accurate records and update internal systems.
• Perform general administrative and operational support duties.
• Participate in AML training and follow compliance procedures.

Requirements:

• Minimum of 5 years' experience in Australian conveyancing.
• Comprehensive understanding of the end-to-end Australian conveyancing process.
• Ability to clearly explain conveyancing workflows to technical and non-technical teams.
• Experience using PEXA and other Australian conveyancing software.
• Experience using Zendesk or similar customer support platforms.

Qualifications:

• Experience working with legal technology or software implementation projects (Highly Desirable).
• Experience documenting business processes, SOPs, or workflow diagrams (Highly Desirable).
• Knowledge of Australian AML/CTF obligations (training will also be provided) (Highly Desirable).
• Experience working remotely with Australian businesses (Highly Desirable).

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our recruitment team reviews your background against all current openings, not just this one! If a different role fits your skills and experience, we'll get in touch. We also encourage you to keep exploring our job board and apply directly to any position that interests you.