Job Overview:

Our client is seeking a Project Manager to deliver project management services for Point-of-Sale (POS) rollouts, ensuring the customer implementation process runs efficiently and meets expectations. The Project Manager acts as a liaison between the Sales, Deployment, Support, Services, Development, and Marketing departments and the customer. In this role, you will coordinate all installation-related activities for new and existing customers requiring on-site and remote management, including database construction, credit card processing setup, register area preparation, and networking and power management.

Schedule: Monday - Friday, 8:00 AM - 5:00 PM EST, with a 1-hour unpaid break; Full-time, 40 work hours per week

Responsibilities:

• Organize introductory meetings with the Sales Executive and customer to understand and review the project once a signed contract and deposit are received.
• Work with assigned customer accounts to determine goals and objectives.
• Create and assign project issues with clear goals and associated target dates for each implementation task, monitoring and updating them on a regular basis.
• Create Support Desk issues as needed and monitor communication and updates until resolved during the installation process.
• Schedule and coordinate meetings with customers on a regular basis, providing agendas and detailed action steps.
• Work with the Deployment and Inventory departments to ensure equipment is pulled and staged according to customer requirements prior to shipment.
• Assist with documenting specific customer requirements when new product enhancements are required.
• Work with Development and Sales teams to prepare estimates and specifications following Contractual Commitment Corporate Policy, managing timelines and keeping customers informed.
• Manage phased rollouts for multi-store sites requiring multiple on-site visits for installation and training, creating project plans aligned with customer expectations.
• Schedule on-site and remote resources to meet the implementation schedule, updating and reporting on project installation schedules weekly to reduce resource conflicts.
• Conduct post-implementation project summary meetings with customers to review the process, project results, and customer satisfaction levels prior to closing each project.

Requirements:

• 1 to 3 years of experience in project management, implementation, or project coordination.
• Strong ability to manage project plans, timelines, milestones, deliverables, and multiple priorities.
• Experience coordinating on-site and remote teams/resources and managing phased or multi-location rollouts.
• Excellent client-facing, verbal, and written communication skills.
• Strong stakeholder management skills with the ability to coordinate across Sales, Support, Development, Deployment, Inventory, and other teams.
• Strong understanding of IT infrastructure, networking, hardware, software, and system implementations.
• Proficiency with project management, ticketing, or issue-tracking tools.
• Highly organized, proactive, detail-oriented, and self-motivated.
• Strong problem-solving, prioritization, follow-through, and ability to manage changing requirements.
• Ability to identify risks, resolve roadblocks, and keep projects on schedule.

Preferred Qualifications:

• Degree in Business, IT, Project Management, or a related field (Equivalent experience considered).
• Experience managing software, hardware, IT, POS, retail technology, or system implementations.
• POS, payment processing, database, or retail technology experience.
• PMP certification.

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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