Client Overview

Our client is a fast-growing UK music school serving students across a diverse range of learning needs. To support rapid expansion, they are seeking an organized Virtual Assistant to manage daily inquiries, support administrative operations, and deliver a seamless experience for students and families.

Job Description

You will act as the primary point of contact for prospective students, guiding them through the booking process using established scripts and templates. Additionally, you will support two directors with general administrative tasks and basic bookkeeping functions. With FAQs, templates, and automated systems already in place, this role allows you to focus on delivering excellent service efficiently.

Schedule

• Flexible within Mon–Fri, 9:00 AM – 5:00 PM GMT; 20 hours/week

Key Responsibilities

• Client Support: Respond to prospective student inquiries via email and messaging platforms using provided scripts and FAQs.
• Booking & Scheduling: Guide clients through online lesson bookings and handle rescheduling requests.
• Administrative & Bookkeeping: Support two directors with operational tasks, track outstanding invoices, and send templated payment follow-ups.
• Process Improvement: Maintain organized records and identify opportunities to streamline daily workflows.

Must-Have Requirements

• Administrative experience working with UK-based companies or clients
• Exceptional written and verbal English communication skills
• Background in customer support, front-desk, or receptionist roles
• High attention to detail and strong organizational skills
• Comfort following established scripts, templates, and procedures
• Reliable internet connection and dedicated home office setup

Nice-to-Have Requirements

• Experience in the education or music industries
• Basic bookkeeping or invoicing experience
• Comfort offering suggestions for workflow and system efficiency

Why Join This Team?

• Remote Flexibility: Work from home aligned with UK business hours.
• Streamlined Workflows: Clear systems and templates designed to make your work straightforward.
• Growth Potential: Long-term, stable opportunity with a growing business.
• Direct Impact: Work directly with leadership and help students pursue their passion for music.

Independent Contractor Perks

• Permanent work from Home
• Immediate Hiring

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.