Position Overview

We are seeking a proactive and customer-focused Customer Service & Outbound Sales Support (AU Timezone) to join a growing business and provide support across customer enquiries, bookings, outbound calls, and general administration.

The successful candidate will be confident communicating with customers over the phone, comfortable handling a variety of enquiries, and able to manage administrative tasks efficiently using Microsoft Office.

Schedule

• Working hours will be aligned with Queensland, Australia time, Wednesday to Sunday, 40 hours per week.

Key Responsibilities

• Handle inbound phone calls and respond to customer enquiries professionally.
• Assist customers with bookings and related requests.
• Provide accurate and helpful information regarding products, services, and general enquiries.
• Make outbound calls to discuss event offerings, packages, and related services with prospective or existing customers.
• Assist with general administrative and coordination tasks.
• Maintain accurate records and update information as required.
• Use Microsoft Office applications for day-to-day administrative activities.
• Provide a high level of customer service and represent the business professionally in all communications.

Requirements

• Previous experience in a Virtual Assistant, Customer Service, Reception, Sales, or Administrative role.
• Excellent verbal and written English communication skills.
• Confident and professional telephone manner.
• Comfortable making outbound calls and engaging with customers.
• Strong organizational and administrative skills.
• Proficiency in Microsoft Office applications.
• Ability to multitask and manage competing priorities.
• Reliable, proactive, and able to work independently.
• Customer-focused approach with strong attention to detail.

Ideal Candidate

The ideal candidate is an engaging and organized professional who enjoys speaking with customers, is comfortable on the phone, and can confidently balance customer-facing responsibilities with administrative tasks. Experience in bookings, hospitality, events, sales, or customer service would be advantageous.

Independent Contractor Perks

• Health insurance coverage for eligible locations
• Permanent work from home
• Immediate hiring

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities
When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.